Service Specialist

Aon Risk Services Australia Limited; Sydney; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Global Wellbeing Days

Smart Working

Job summary

Aon is seeking an Insurance Administration Support professional to join our Sydney team. You will support Client Executives and Managers across diverse client portfolios, learn the insurance business, and develop technical knowledge, relationship skills, and client understanding.

The role emphasizes strong organisational abilities, proactive service, and collaboration in a hybrid work environment combining home and Aon office in Sydney.

Qualifications

• Recent university graduates looking to start their professional career.
• Experience in customer service, administration, banking, hospitality, retail, or professional services.
• Interested in developing a career in insurance and risk management.
• Structured learning, mentorship, and career progression opportunities.

Responsibilities

• Provide administrative and operational support to Client Executives, Client Managers, and Senior Brokers in servicing a diverse portfolio of clients.
• Build and maintain positive relationships with clients by responding to enquiries and providing exceptional service via phone, email, virtual meetings and interactions.
• Participate in the end-to-end insurance renewal process, including pre-renewal planning, preparation of renewal documentation, quotations, endorsements, certificates of currency, cancellations, and renewal reports.
• Prepare premium calculations and invoice instructions, ensuring accuracy and clear invoicing instructions to support timely processing of client invoices.

Skills

Customer service

Administration

Relationship management

Organised

Education

Recent university graduates

Job description

Insurance Administration Support

Aon is looking for candidates who are passionate about delivering exceptional client service and eager to develop their career in insurance. Previous experience in general insurance is desirable but not essential.

In this role, you will provide support to a team of Client Executives and Client Managers across a range of diverse client portfolios. You will gain valuable exposure to the insurance industry while developing your technical knowledge, relationship management skills, and understanding of client needs.

We are looking for individuals who are highly organised, proactive, customer-focused, and keen to learn in a collaborative team environment.

This is a hybrid role, offering the flexibility to work from home and from our Aon office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Provide administrative and operational support to Client Executives, Client Managers, and Senior Brokers in servicing a diverse portfolio of clients.

• Build and maintain positive relationships with clients by responding to enquiries and providing exceptional service via phone, email, virtual meetings and virtual or face-to-face interactions.

• Participate in the end-to-end insurance renewal process, including pre-renewal planning, preparation of renewal documentation, quotations, endorsements, certificates of currency, cancellations, and renewal reports.

• Prepare premium calculations and invoice instructions, ensuring accuracy and attention to detail, will providing clear invoicing instructions to support the timely and accurate processing of client invoices within agreed service standards.

• Assist with the coordination and management of new business opportunities, client tenders, and insurer submissions.

• Attend client meetings to gain exposure to insurance broking and develop a strong understanding of client needs, risks, and business objectives.

• Collaborate with underwriters, insurers, and internal teams to obtain information, and ensure seamless service delivery.

• Develop an understanding of insurance products, industry trends, and risk management solutions through ongoing learning and practical experience.

• Maintain accurate client records and documentation while ensuring compliance with internal processes and regulatory requirements.

• Proactively identify opportunities to improve processes, enhance efficiencies, and contribute to team success.

• Manage stakeholder relationships with Client Managers, Client Executives, Senior Brokers, Underwriters, and other business partners.

• Support the delivery of tailored insurance solutions that meet clients' changing business needs.

• Contribute to a collaborative team culture that values trust, accountability, inclusion, and continuous improvement.

• Enhance the client experience by delivering outstanding customer service and demonstrating a genuine commitment to client success.

How this opportunity is different

As an Aon colleague, you will never be limited by your job title. Instead, you will learn and grow alongside some of the most talented people in the business, who genuinely want you to be the best version of yourself.

We honestly believe that our culture is different, with authentic and inquisitive individuals who each bring something unique to our team.

Be you, be unique with us.

Skills and experience that will lead to success

This is an excellent development opportunity role that would suit:

• Recent university graduates looking to start their professional career

• Individuals with customer service, administration, banking, hospitality, retail, or professional services experience

• Candidates interested in developing a career in insurance and risk management

• Professionals seeking a role with structured learning, mentorship, and career progression opportunities

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation [e-mail]

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