Service Specialist

Aon; City of Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Two Global Wellbeing Days per year

Comprehensive benefits package

Inclusive workplace culture

Job summary

Aon is seeking a Service Specialist on a 12-month contract basis to support the Client Services team across multiple locations in Australia. The role is hybrid, with collaboration alongside Client Managers, Executives, and Account Executives to deliver best-in-class client service and drive growth.

Based in Australia, you will be responsible for helping manage client portfolios, addressing queries, and supporting tender responses while building strong relationships with insurers and clients.

Qualifications

• Relevant experience working within the commercial insurance sector.
• Comparable client account management or broking experience.
• Commitment to exceptional client service.
• Exceptional relationship and communication skills.
• Desire to develop skills and knowledge set through ongoing training.

Responsibilities

• Assist with client account portfolio management.
• Work directly alongside Client Managers.
• Serve as a subject matter expert for client portfolio needs.
• Attend client meetings and manage relationships with insurers.
• Assist with tender responses, policy wordings, renewals, and reporting.
• Manage quote slips and placing slips; handle invoicing and premium calculations.

Skills

Commercial Insurance

Client account management

Relationship skills

Communication skills

Willingness to learn

Job description

• You will be joining a team with excellent growth opportunities
• Position will suit someone who is driven and seeking a new challenge
• Learn and develop alongside industry leaders

• You will be joining a team with excellent growth opportunities
• Position will suit someone who is driven and seeking a new challenge
• Learn and develop alongside industry leaders

Service Specialist (12 Month Contract)

The Aon Client Services team (ACS) is a business critical operating unit and a cornerstone of our drive to enhance customer experience and deliver our profitable growth agenda. With a presence in 6 locations across Australia, ACS provides best-in-class client service support across all market segments.

To support the development of this innovative service model, we are currently welcoming applications from organised, diligent and customer-focused professionals for the role. Joining ACS team is the ideal opportunity for you to further your career within a global market leader.

This is a hybrid work role.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

Based at our Sydney office you will be collaborating with Client Managers, Client Executives, and Account Executives across multiple sectors.

With excellent career advancement, and ongoing training opportunities, we are offering the chance for a highly motivated, committed and driven individual to progress into the position of Account Executive in our ACS.

As part of the Aon Client Services team, you will be responsible for:

• Responsible for assisting with client account portfolio management
• Working directly alongside Client Managers
• Directly managing client queries and being a subject matter expert for all their portfolio needs
• Attending client meetings and managing relationships with Insurers
• Assisting with tender responses, policy wordings, renewals, claims histories, endorsements, and reporting
• Managing quote slips and placing slips
• Managing invoicing and complex premium calculations

How This Opportunity Is Different

As an Aon colleague, you will never be limited by your job title. Instead, you will learn and grow alongside some of the most talented people in the business, who genuinely want you to be the best version of yourself.

We honestly believe that our culture is different, with authentic and inquisitive individuals who each bring something unique to our team.

Be you, be unique with us.

Skills And Experience That Will Lead To Success

• Relevant experience working within the commercial Insurance Sector
• Comparable client account management or broking experience
• Commitment to exceptional client service
• Exceptional relationship and communication skills
• Desire to develop skills and knowledge set through ongoing training

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]