Service Program Coordinator

Toyota Motor Corporation Australia Ltd.; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Employee car program

Health insurance contribution

Family vehicle discounts

Hybrid work model

Onsite gym

Job summary

Toyota Motor Corporation Australia Ltd. in Melbourne seeks a Service Programs Coordinator to coordinate Toyota Service Advantage (TSA) and CPS programs. You will administer programs, monitor performance, and ensure best value for TMCA and dealer network.

The role focuses on driving customer retention, program compliance and data-driven decision making within a dynamic Quality & Service division. Hybrid work arrangements are available.

Qualifications

• Degree in Business, Marketing, Administration or related discipline or equivalent experience.
• Experience coordinating administrative, operational or customer-focused programs in a corporate environment.
• Proficiency with SAP and other business systems, plus strong data entry and data management skills.

Responsibilities

• Coordinate and maintain service program processes, ensuring policy compliance and clear updates.
• Support development and continuous improvement of service programs to boost customer retention and value.
• Administer Toyota service programs per guidelines, including dealer reimbursements, reporting and system maintenance.
• Conduct audits to ensure program integrity, financial sustainability and adherence to processes.
• Serve as the primary contact for service programs, guiding dealers and stakeholders and escalating issues as needed.
• Maintain and analyse program data and reporting systems to support budgeting, forecasting and decision making.

Skills

Program coordination

Data management

SAP

Stakeholder management

Analytical thinking

Communication skills

Education

Business/Marketing/Administration degree or equivalent

Tools

SAP

Job description

Oh what a feeling! At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. Afterall, our people are our greatest assets. We do this through employee community engagement, mentorship, development and recognition programs. Together, we are Toyota.

Toyota Motor Corporation Australia is well-recognised for offering:

• Fully maintained motor vehicle including insurance excluding fuel
• Annual contribution to your private health insurance worth over $1,900
• Significant family vehicle lease and purchase discounts
• Flexible hours and workspaces, with a hybrid of working from home and in the office
• Wellness facilities – free onsite gym, end of trip facilities
• Free car parking and discounted onsite cafe
• Genuine career development: promotions, rotations and paid professional membership
• Paid volunteer days to support your community and matched workplace giving program
• 26 weeks paid primary carers leave, 8 weeks paid parental leave for secondary carers and Superannuation paid on unpaid Parental Leave
• Access to Toyota’s RewardsHub – explore, manage and customise your benefits to suit your lifestyle

What you’ll contribute to

An exciting opportunity has become available for a Service Programs Coordinator to join our Quality & Service division in a permanent fulltime role. The Quality and Service Division is responsible for planning, coordinating, and delivering customer-focused initiatives across customer support, service operations, technical training, product performance, warranty, quality planning, and engineering. The division aims to enhance customer experiences, products, and services, strengthen the Toyota brand, support profitability objectives, and drive long-term customer loyalty and market growth. The Service Program Coordinator is primarily responsible for coordinating, administering, and monitoring all aspects of the Toyota Service Advantage (TSA) and Capped Price Service (CPS) programs. The role ensures the effective delivery and ongoing performance of these programs to maximise customer retention, enhance the ownership experience, and deliver optimal value to both TMCA and the Dealer Network. This role is based in Altona North with flexible work arrangements on offer.

How you’ll make an impact

• Coordinate and maintain service program processes and procedures, ensuring compliance with company policies and accurate communication of updates and changes.
• Support the development and continuous improvement of service programs to enhance customer retention and deliver value to Toyota and the Dealer Network.
• Administer Toyota service programs in line with established program guidelines, including dealer reimbursements, reporting, and system maintenance.
• Conduct audits and compliance checks to ensure program integrity, financial sustainability, and adherence to approved processes.
• Act as the primary contact for service programs, providing guidance to dealers and stakeholders, resolving queries, and escalating issues where required.
• Maintain and analyse program data and reporting systems, delivering accurate insights to support business planning, budgeting, forecasting, and decision-making.

Your attributes – If you’ve got one or more, we’d love to hear from you!

• Degree qualification in Business, Marketing, Administration, or a related discipline, or equivalent practical experience.
• Experience coordinating administrative, operational, or customer-focused programs within a corporate environment.
• Proficiency in SAP and other business systems, with strong data entry and data management capabilities.
• Strong attention to detail with experience validating data, maintaining records, and ensuring process compliance.
• Ability to coordinate multiple projects and stakeholders, delivering outcomes within agreed timelines.
• Commercially minded with strong analytical, communication, and relationship-building skills, and an understanding of business objectives and customer retention strategies.

Applications close: 16th October 2026

We don’t require a cover letter or selection criteria to be addressed.

You’re welcome to find out more by visiting our careers page: www.toyota.com.au/careers

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use. We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements.

Toyota is an endorsed employer for all women; check out our benefits directly at WORK180.

Come with us and help create the future.

Why work for Toyota

Come and join our team.