Service Operations & Scheduling Pro

Coffee Machine Warehouse; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Coffee Machine Warehouse in Clayton, VIC, is seeking a proactive Service Operations Coordinator to manage day-to-day service operations, scheduling repairs, and coordinating technicians.

You will ensure jobs are booked correctly, technicians have needed details, and customers are updated with progress, while also handling invoicing for completed work and follow-up payments using ServiceM8 to manage service jobs. This is a full-time role based in Clayton, Victoria.

Responsibilities

• Schedule repairs and manage day-to-day service operations.
• Coordinate technicians and ensure proper job details.
• Update customers on job progress and status.
• Handle invoicing for completed work.
• Follow up on payments and manage service jobs in ServiceM8.

Skills

Scheduling

Tech coordination

Customer comms

Payments follow-up

Tools

ServiceM8

Job description

Coffee Machine Warehouse in Clayton, VIC, is seeking a proactive Service Operations Coordinator to manage day-to-day service operations, scheduling repairs, and coordinating technicians.

You will ensure jobs are booked correctly, technicians have needed details, and customers are updated with progress, while also handling invoicing for completed work and follow-up payments using ServiceM8 to manage service jobs. This is a full-time role based in Clayton, Victoria.