Service Operations Manager

Intereach; Albury City Council; On-site; AUD 110,000 - 127,000; Full time

Job summary

A leading aged care service provider in Australia seeks a Service Operations Manager to lead the aged care workforce and rostering team. The role requires oversight of rostering logistics and compliance with the SCHADS Award. Ideal candidates will have leadership experience in aged care and a strong understanding of regulatory requirements. The position offers a competitive salary and fantastic employee benefits, promoting work-life balance and ongoing professional development.

Benefits

Salary Packaging

Fitness Passport

Employee Assistance Program

Paid parental and study leave

Workplace Giving Program

Flexibility for work-life balance

Growth and development opportunities

Qualifications

• Leadership experience in workforce, rostering or service delivery roles.
• Knowledge of SCHCADS Award and ability to apply it to workforce management.
• Experience in logistics and workforce planning.

Responsibilities

• Lead a multidisciplinary team to deliver high-quality services.
• Oversee rostering coordination for worker allocation.
• Ensure compliance with SCHADS Award and aged care regulations.

Skills

Leadership experience in aged care

Knowledge of SCHCADS Award

Experience in logistics and rostering systems

Ability to motivate staff and volunteers

Job description

The Service Operations Manager is responsible for leading and developing the aged care workforce and rostering team to ensure effective scheduling, compliance with the SCHADS Award, and delivery of high-quality services that meet client needs.

The role provides oversight of rostering logistics, workforce utilisation and workforce capability uplift. It also provides leadership of the Volunteer & SSD Coordinator and the funded Aged Care Volunteer Visitors Scheme (ACVVS) and Sector Support Development grant (SSD), ensuring program outputs are met and volunteer and sector engagement is strong.

In this rewarding role you will:

• Lead, support and develop a multidisciplinary team to deliver high-quality services
• Oversee rostering coordination to ensure efficient allocation of workers, balancing participant needs, contractual obligations, staff preferences and availability.
• Maintain a strong understanding of SCHADS Award and aged care regulatory requirements, ensuring compliance across workforce practices.

This is a permanent full-time role based out of any of our offices.

This position has been classified under the Social, Community, Home Care and Disability Services Award as Level 6 with a starting annual salary of $110,102 + Superannuation+ Salary Packaging.

What we’re looking for

• Leadership experience in workforce, rostering or service delivery roles within aged care, community services or related sector.
• Knowledge of the Social Community Home Care and Disability (SCHCADS) Award and proven ability to apply it to workforce management and rostering.
• Experience in logistics, rostering systems or workforce planning to balance operational efficiency with staff and participant needs.
• Ability to lead, develop and motivate staff and volunteers to achieve high performance.

Employee Benefits

Intereach prides itself on supporting our staff, employee benefits include:

• Great perks! Increase your take home pay through Salary Packaging, join our Fitness Passport, access Flare, access our Employee Assistance Program (EAP), paid parental and study leave, participate in our Workplace Giving Program
• Flexibility to support work life-balance
• Diversity and inclusion. Come to work as you are!
• Growth and development – take advantage of various learning opportunities
• A role with purpose
• A friendly and supportive team

To apply, click ‘Apply Now’. Applications close: Friday 10 October 2025 at 10:00am. To be considered for this role you must upload a resume and cover letter highlighting your skills, expertise and suitability for the role.

We value diversity and welcome applicants from all walks of life, ages, backgrounds and cultures.

For further information related specifically to the role please contact Our Talent Acquisition Team on 1300 488 226 or [e-mail] for general enquiries or Alyse Connolly on 0476 006 359 for any role specific enquiries.