Service Navigator

Neami National; Ipswich City; Hybrid; AUD 92,000 - 99,000; Full time

Benefits offered by this job

Generous leave entitlements including

Wellness Leave and Parental Leave (pro

Flexible work arrangements

Professional development

Learning and Development programs

Fitness Passport

Employee Assistance Program

Job summary

Neami National in Ipswich is seeking a Service Navigator to join a multidisciplinary mental health team, delivering structured intake, assessment, triage and referrals for individuals experiencing mental health challenges.

You will support consumers to access services, use the IAR-DST tool to match needs to the right level of support, and build partnerships across the system while receiving supervision and professional development.

Qualifications

• Formal tertiary qualification in a related field and/or equivalent experience.
• Demonstrated understanding of the mental health sector or equivalent.
• Experience using consumer information systems and maintaining accurate documentation and data collection.
• High-level interpersonal skills and emotional intelligence.
• Strong emotional resilience and ability to sit with distress and crisis.
• Proven ability to work autonomously with minimal supervision and manage multiple priorities.
• Ability to establish respectful professional relationships with clear boundaries.
• Adapt communication styles to diverse people and changing circumstances.
• Transferable sector knowledge and experience.
• Awareness of risk assessment and risk management principles.
• Commitment to trauma-informed, recovery-oriented and culturally responsive practice.

Responsibilities

• Deliver structured intake, assessment, triage and referral services.
• Help consumers access a range of health and support services to achieve recovery goals.
• Support families and carers to understand service options across domains.
• Use the IAR-DST tool to match consumers to appropriate levels of support.
• Identify partnerships and engage key stakeholders across the care system.
• Promote multidisciplinary care and improve psychosocial referral pathways.
• Work in a collaborative team with regular supervision and training.

Skills

Interpersonal skills

Emotional intelligence

Emotional resilience

Autonomy

Multi-tasking

Professional relationships

Communication adaptability

Trauma-informed practice

Education

Formal tertiary qualification in related field

Tools

Consumer information systems

Job description

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

• Full-Time Maximum Term Contract until 13 December 2026 (likely to be extended to 15 February 2027)
• Classification: SCHADS Level 4 with a salary range of $92,378 - $99,393 per annum pro rata + Superannuation
• Salary packaging arrangements apply
• Location: Ipswich (however, remote or hybrid workingarrangements across Darling Downs or West Moreton will be considered)

About Your New Role

The Service Navigator is part of a multidisciplinary mental health team, which includes clinical oversight, delivering structured intake, assessment, triage and referral services for individuals in the community experiencing mental health challenges and seeking support.

This position assists consumers to access a range of relevant health and support services to achieve recovery goals and manage their health conditions on a day-to-day basis. The role supports consumers, families and carers to better understand the service options available across a range of service domains.

The Service Navigator uses the Initial Assessment and Referral Decision Support Tool (IAR-DST) to support triage and care recommendations, helping match consumers to the most appropriate level of support based on their needs and circumstances.

The Service Navigator supports program leaders by identifying, engaging and building strong relationships with key stakeholders across the system of care, including establishing partnerships, supporting community engagement and promoting workforce and collaborative development opportunities. The position promotes effective multidisciplinary care, improves understanding of psychosocial referral pathways, and identifies available supports, service gaps and service capacity.

Service Navigators work within a collaborative team environment and are supported through regular opportunities for reflective practice, professional supervision and comprehensive training.

About Neami National

We’re Neami. We’re big believers in everyone having the opportunity to live a full life. We support people to achieve wellbeing and mental health outcomes that matter to them. We provide services across Australia for mental health and wellbeing, housing and homelessness, and suicide prevention.

For some people, this means having a stronger sense of self. For others, it may mean nurturing relationships or building the confidence to tackle tomorrow. We support people to improve their quality of life in a way that suits them.

We’re proud to support 34,000+ people living with mental health challenges each year across Australia and offer services across more than 40 different Indigenous lands.

Further information about Neami National and our Values is available at:
https://www.neaminational.org.au/about/

What Will Neami Offer

• Generous leave entitlements including Gratis Leave, Wellness Leave and Parental Leave (pro-rata)
• Optional monthly Accrued Day Off (ADO) for full-time staff
• 17.5% Annual Leave Loading
• Flexible work arrangements available to support work-life balance
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Fitness Passport membership to support your health and wellbeing (available in most States and Territories and subject to minimum working hours and/or length of service)
• Employee Assistance Program (EAP) through TELUS providing holistic health and wellbeing support and resources to Neami staff and their immediate family

What You Will Bring to the Role

• Formal tertiary qualification in a related field and/or equivalent experience working in a relevant setting
• Demonstrated understanding of the mental health sector or equivalent
• Experience using consumer information systems and maintaining accurate documentation and data collection
• High-level interpersonal skills and emotional intelligence
• Strong emotional resilience, including the ability to sit with discomfort, distress and people in crisis
• Proven ability to work autonomously with minimal supervision and manage multiple competing priorities
• Ability to establish respectful professional relationships with clear boundaries across consumers, staff and partner organisations
• Ability to adapt communication styles to meet the needs of a diverse range of people and changing circumstances
• Transferable sector knowledge and experience
• Awareness of risk assessment and principles of risk management
• Commitment to trauma-informed, recovery-oriented and culturally responsive practice

What the Role Requires

• National Criminal History Check (Police Check) – disclosable outcomes considered
• Current Working With Children Check
• A valid driver's licence
• Appropriate evidence of vaccinations as per Vaccine Preventable Diseases (VPD) requirements: Hepatitis B, Measles, Mumps, Rubella (MMR), Varicella (Chickenpox) and Pertussis (Whooping Cough)

Applications Close: 6 November 2026

Be Yourself – Neamivalues and celebrates diversity, including multidisciplinary teams and the unique backgrounds, experiences and contributions each person brings to our community. First Nations people, people identifying as LGBTQIA+, people with disabilities, and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflective of the communities in which we live.

Neami is committed to the safety and wellbeing of children and young people. We are committed to providing accessible and safe physical and online environments for all children and young people.