Case Manager

Neami National; Penrith City Council; On-site; AUD 92,000 - 99,000; Part time

Benefits offered by this job

Flexible work

Wellness Leave

Parental Leave

Leave loading

Professional development

EAP

Job summary

Neami National in Penrith, NSW is recruiting a Part-Time Case Manager (0.8FTE) to support tenants through coordinated, holistic care. The role involves collaborating with Homes NSW specialists across Penrith, Blacktown and Mt Druitt to reduce risk factors and improve wellbeing.

You will assess needs, develop tailored plans, and link consumers with appropriate services. Experience with Aboriginal and/or Torres Strait Islander communities is valued, and professional judgement is essential in

Qualifications

• Tertiary qualification in a related field or equivalent experience.
• Experience working with Aboriginal and/or Torres Strait Islander communities.
• Ability to establish respectful professional relationships with consumers and stakeholders.
• Understanding systemic factors contributing to homelessness and how they affect care.
• National Criminal History Check required; disclosable outcomes considered.
• Current Working with Children Check required before commencement.
• A valid driver’s licence.

Responsibilities

• Evaluate consumer needs and goals to formulate individually tailored case plans.
• Coordinate care with families, medical and government services to implement plans.
• Engage Indigenous services and community groups to support inter-agency partnerships.
• Maintain professional relationships with consumers, staff and partner organisations.
• Make independent decisions regarding service provision within guidelines and de‑escalation practices.

Skills

Case management

Holistic assessment

Inter-agency collaboration

Cultural safety

Communication

Education

Tertiary qualification in related field

Job description

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

• Part-Time (0.8FTE) Maximum Term Contract until 30 June 2027
• Classification: SCHADS Level 4 with a salary range of $92,378 - $99,393 per annum pro rata + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Location: Penrith, NSW 2750

About your new role

The STSH team works closely with Specialists at Homes NSW located in the Western Sydney regions of Penrith, Blacktown and Mt Druitt assisting tenants to reduce risk to their tenancy (rent arrears, property care, hoarding & squalor, tenant damage, anti-social behaviour and other psychosocial concerns) as identified by Homes NSW.

Case Managers will collaborate with consumers to develop, coordinate and implement case management plans that guide consumer's support.Case Managers refer and facilitateaccess to integrated services that focus on consumers progressing towards consumer identified needs, and improved health and wellbeing outcomes alongside specialised services.

Support includes coordinating care with consumers, families and external stakeholders to navigate systems, services, and connection with supports available to them. Case Managers will build and maintain professional relationships with stakeholders and community partners to facilitate holistic care for people accessing the service.

Case Managers are required to use judgement to formulate responses to consumer needs over the long term, short term and in times of crisis.

Working closely with government agencies and other community organisations, Case Managers will support the delivery of the best possible comprehensive service to consumers.

What you will bring to the role

• Work with the consumer and relevant parties (e.g. medical professionals, government services, community service providers), to evaluate the consumer's needs, wants, and goals in a holistic manner to formulate an individually tailored case plan. This could include considerations of mental health, AOD, legal, family, and physical health issues.
• Recognise and coordinate the specific needs of consumers and the complexities in the context of their support, such as those impacted by challenges with their mental health and wellbeing,substance use, experiences of family and domestic violence, behaviours that impact safety and socio-economic vulnerability.
• In collaboration with service & senior management, engage with local and sector-relevant Indigenous specific services and community-led groups to support the development of culturally safe & responsive inter-agency partnerships
• Experience working with people and services within the Aboriginal and/or Torres Strait Islander communities
• Experience and knowledge working with consumers that identify as Aboriginal and/or Torres Strait Islander
• Formal tertiary qualification in a related field and/or equivalent experience working in a relevant setting
• Ability to establish respectful professional relationships that have clear boundaries with consumers, staff and partner organisations.
• Understanding the systemic social factors contributing to risk of homelessness and using this understanding to provide appropriate care to consumers from diverse backgrounds
• Ability to use professional judgement and expertise to independently make decisions regarding service provision within relevant program and sector guidelines and practices including de-escalation
• National Criminal History Check (police check) - disclosable outcomes considered
• Current Working with Children Check - required before commencement ofwork
• A valid driver's licence

What will Neami offer

• Generous leave entitlements including Gratis Leave, Wellness Leave and Parental Leave pro rata
• 17.5% Annual Leave Loading
• Flexible work arrangements are available for maintaining your work-life balance
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Fitness Passport membership to support your health and wellbeing (available in most States/Territories and subject to minimum working hours and/or length of service)
• Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family

Applications Close: 4th November 2026

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible andsafe physical and online environments for all children and young people. Click here forthe full statement.

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