Service Navigator

Neami National; Geelong; On-site; AUD 92,000 - 99,000; Full time

Benefits offered by this job

Wellness leave

Parental leave

Annual leave loading

Flexible work

Professional development

Learning programs

Fitness passport

EAP

Job summary

Neami National in Geelong is seeking a Service Navigator to coordinate mental health services and strengthen integration between Geelong Medicare Mental Health Centre and the Step Thru Care program. You will establish shared referral pathways, improve access, and ensure timely connections to the most appropriate supports.

The role requires trauma-informed, recovery-oriented practice, strong interpersonal skills, and the ability to work autonomously while coordinating across teams.

Qualifications

• Formal tertiary qualification in a related field and/or equivalent experience.
• Understanding of the mental health sector or equivalent.
• Experience with consumer information systems and maintaining accurate documentation.
• High level of interpersonal skills and emotional intelligence.
• Ability to engage effectively when working with discomfort, distress and people experiencing crisis.
• Proven ability to work autonomously with minimal supervision and to prioritise multiple tasks.
• Ability to establish respectful professional relationships with clear boundaries.
• Adapt communication style to diverse groups and changing needs.
• Transferable sector knowledge and risk management awareness.

Responsibilities

• Develop infrastructure to strengthen integration between Geelong MMHC and the STC program.
• Establish shared referral and intake pathways to improve demand management.
• Reduce waitlist pressures and ensure timely connections to services.
• Act as central coordination point between both services and improve consumer experience.
• Build referral pathways to integrate with the broader health ecosystem.

Skills

Interpersonal skills

Emotional intelligence

Mental health sector knowledge

Documentation and data collection

Crisis communication

Autonomy

Stakeholder engagement

Boundaries with clients

Education

Tertiary qualification in a related field

Job description

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

• Full Time or Part Time Maximum Term Contract until 30 June 2027
• Classification: SCHADS Level 4 with a salary range of $92,378 - $99,393 per annum (pro rata if part time) + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year

About your new role

The Geelong Medicare Mental Health Centre (GMMHC) provides the Geelong community an alternative service to attend when experiencing mental health crisis. The centre provides free, immediate, short and medium-term care to adults over the age of 18 years with the aimof making it easier for anyone living in the Greater City of Geelong catchment to access equitable, free, and quality mental health support. We offer a welcoming place for people to access mental health information, services and supports from qualified professionals (clinical and lived experience staff) over extended hours.

The dedicated Service Navigator will work across both Geelong Medicare Mental Health Centre (MMHC) and the Step Thru Care (STC) Program. The role will develop the infrastructure required to strengthen integration between the two programs by establishing shared referral and intake pathways, improving demand management, reducing waitlist pressures, and ensuring consumers are connected to the most appropriate service in a timely manner.

The Service Navigator will act as a central coordination point between both services, improving service accessibility, reducing duplication, and enhancing the overall Consumer experience. The Navigator role will also build referral pathways to ensure integration with the broader health eco system.

About Neami National

We're Neami. We're big believers in everyone having the opportunity to live a full life. We support people to achieve wellbeing and mental health outcomes that matter to them. We provide services across Australia for mental health and wellbeing, housing and homelessness, and suicide prevention.

For some people, this means having a stronger sense of self. For others, it may mean nurturing relationships or building the confidence to tackle tomorrow. We support people to improve their quality of life in a way that suits them.

We're proud to support 34,000+ people living with mental health challenges each year across Australia and offer services over 40 different Indigenous lands.

Values

Together with our vision and purpose, our values define who we are and guide the way we operate. They are fundamental to our identity, and we align all our actions with them.

• Connecting
• Learning
• Belonging

What will Neami offer

• Generous leave entitlements including Gratis Lead, Wellness Leave and Parental Leave (pro rata if part time)
• Optional monthly Accrued Day Off (ADO) for full-time staff
• 17.5% Annual Leave Loading
• Flexible work arrangements are available for maintaining your work-life balance
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Fitness Passport membership to support your health and wellbeing (available in most States/Territories and subject to minimum working hours and/or length of service)
• Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family

What you will bring to the role

• Formal tertiary qualification in a related field and/or equivalent experience working in a relevant setting.
• Demonstrated understanding of the mental health sector or equivalent.
• Experience working with consumer information systems, maintaining accurate documentation and data collection.
• High level of interpersonal skills and emotional intelligence.
• Strong capacity to engage effectively when working with discomfort, distress and people experiencing crisis.
• Proven ability to work autonomously with minimal supervision and to prioritise multiple tasks to meet conflicting deadlines.
• Ability to establish respectful professional relationships that have clear boundaries with consumers, staff and partner organisations.
• Ability to adapt communication style to meet the needs of a diverse range of people and identify changing needs within a group.
• Transferable sector knowledge and experience.
• Awareness of risk assessment and principals of risk management.
• Commitment to trauma-informed, recovery-oriented, and culturally responsive practice.

What the role requires

• National Criminal History Check (police check) - disclosable outcomes considered
• Current Working with Children Check
• A valid driver's licence

Darren Riggon | Clinical Service Manager | 0473178*** and *************@neaminational.org.au

Applications Close: 25 November 2026

Be Yourself

Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click here for the full statement.