Service Manager

Baby Bunting Group Limited; Northern Beaches Council; On-site; AUD 50,000 - 70,000; Full time

Job summary

An established retail leader is seeking a dynamic individual to join their team as a 3rd In Charge. This full-time role offers an exciting opportunity to develop leadership skills while overseeing daily operations in a vibrant retail environment. You will guide your team to deliver exceptional customer service, educate parents on products, and maintain store standards. With a focus on personal growth, you'll enjoy training pathways and team discounts, all while contributing to a culture of safety and success. If you thrive in a fast-paced setting and have a passion for retail, this could be your next career step!

Benefits

Training pathways for growth

Team discounts

Paid parental leave

Employee Assistance Program

Competitive salary and incentives

Qualifications

• Solid background in customer service with a track record in sales.
• Ability to manage and motivate a team in a fast-paced environment.

Responsibilities

• Lead the team in service excellence and daily operations.
• Guide team in educating customers about products and promotions.
• Ensure safety protocols are upheld and manage KPIs.

Skills

Customer Service

Sales Target Achievement

Clear Communication

Team Leadership

KPI Management

Job description

Baby Bunting is searching for talented individuals to join our store team as a 3rd In Charge.

ABOUT THE ROLE

• Full time role - Tuesday to Saturday roster.
• Our Belrose store is located within the Homemaker Centre with parking available.
• Lead the team in service excellence.

In this role, you will work closely with our management team to develop your leadership abilities while helping to oversee the daily operations of our dynamic retail stores. This is just the first step in building a successful career in retail where there's no limit to your potential!

• Guiding our team in educating parents on our products, demonstrating their features and benefits, fostering genuine relationships with each and every customer.
• Maintaining the store's appearance and showcasing our latest promotions.
• Ensuring that all OH&S protocols are upheld to promote a culture of safety for all.
• Managing KPIs - Safety, Sales, Loyalty, NPS.

ABOUT YOU

• To be successful in this role, you'll need to have a solid background in customer service and a proven track record in meeting and beating sales targets and KPIs.
• Additionally, you'll need to have a flair for clear communication, be comfortable working in a challenging and fast-paced environment, and managing and motivating others.

BENEFITS

• Training pathways designed to encourage personal growth and professional development.
• Amazing Team discounts.
• Paid parental leave.
• You’ll be joining a dynamic, friendly team where you’ll be challenged and supported to achieve personal and business goals.
• Employee Assistance Program.
• Competitive salary and incentives.

DOES THIS SOUND LIKE YOUR NEXT ROLE?

We would love to hear from you. Just submit your CV and answer a few simple application questions. No need for lengthy paragraphs or a cover letter. It's that easy!

MORE

Join our Talent Community via the Baby Bunting careers page to stay up to date with our upcoming job opportunities.

Please Note

• Every employer in Australia has the obligation to ensure that employees have the relevant working rights. All successful applicants will need to undergo a Right to Work check.
• Due to the intimate and personal nature of our work, successful applicants will also need to undergo a National Police Criminal History check.