Service Manager

Inchcape Motors Finland Oy; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Wellbeing Leave Day

Volunteering Leave Day

Vehicle purchase discounts

Vehicle rental benefits

Exclusive partner offers

Job summary

Inchcape Subaru Camberwell in Melbourne is seeking a Service Manager to lead a high-performing service department, delivering quality workmanship and exceptional customer experiences.

You will coach a team of technicians, optimize workshop productivity, manage KPIs, and stay current with Subaru programs and OEM standards. A strong automotive dealership background and hands-on leadership are essential.

Qualifications

• Proven experience as a Service Manager or Senior Service Advisor leading a successful automotive service department.
• Automotive dealership experience is essential, Subaru experience highly regarded.
• Strong understanding of workshop operations, service processes, and OEM standards.
• Proficient in Microsoft Office and dealership management systems; ERA Net experience is advantageous.

Responsibilities

• Lead, motivate, and support your Service Team to deliver highquality workmanship, strong productivity, and outstanding customer outcomes.
• Build strong customer relationships and ensure every guest receives a professional, transparent, and enjoyable Subaru service experience.
• Oversee daily service operations, including workshop productivity, technician performance, customer communication, and process compliance.
• Monitor departmental KPIs, expenses, profitability, and customer satisfaction results, implementing strategies to drive continual improvement.
• Stay up to date with Subaru products, service programs, technical developments, and industry trends.

Skills

Leadership

Coaching

Customer service

Workshop operations

ERA Net

Education

Automotive technician qualification

Tools

MS Office

Era Net

Job description

23 Sep 2026melbourne, AustraliaAftersales & TechniciansPermanent EmployeeService ManagerLocation: Camberwell, VIC 3124Job Details: Onsite | FullTimeDo you want to develop worldclass skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Subaru Camberwell, part of Inchcape Australia and Inchcape’s global network.You’ll play a key role in leading a highperforming Subaru Service Department, delivering exceptional customer experiences, supporting a dedicated team, and helping grow a business representing one of Australia's most trusted automotive brands.What you'll doLead, motivate, and support your Service Team to deliver highquality workmanship, strong productivity, and outstanding customer outcomes.Build strong customer relationships and ensure every guest receives a professional, transparent, and enjoyable Subaru service experience.Oversee daily service operations, including workshop productivity, technician performance, customer communication, and process compliance.Work closely with the Workshop Controller to maximise workshop utilisation, efficiency, and service department performance.Monitor departmental KPIs, expenses, profitability, and customer satisfaction results, implementing strategies to drive continual improvement.Maintain exceptional presentation standards across the Subaru Service Centre and customerfacing facilities.Stay up to date with Subaru products, service programs, technical developments, and industry trends.Ensure compliance with all Inchcape policies, manufacturer requirements, and WHS obligations.About youProven experience as a Service Manager or Senior Service Advisor leading a successful automotive service department.Automotive dealership experience is essential, with Subaru experience highly regarded.An engaging and resilient leader who can coach teams, drive performance, and create a positive workplace culture.Strong understanding of workshop operations, service processes, customer retention strategies, and OEM standards.High attention to detail with excellent problemsolving and decisionmaking abilities.Proficient in Microsoft Office and dealership management systems; ERA Net experience is advantageous.Current driver's licence is essential.Trade qualifications as an Automotive Technician or Mechanic are highly desirable.We offer youComprehensive onboarding and ongoing training to support your success.Career development opportunities within Subaru, Inchcape Australia, and the broader global Inchcape network.A collaborative and supportive team culture focused on success and continuous improvement.Additional leave benefits, including an annual Wellbeing Leave Day and Volunteering Leave Day.Recognition and rewards programs that celebrate individual and team achievements.Access to a wide range of employee benefits, including vehicle purchase discounts, vehicle rental benefits, and exclusive partner offers.Start your journeyIf you're excited about this role but don't meet every requirement, we still encourage you to apply. You may be exactly who we're looking for. Join Inchcape Subaru Camberwell and become part of a leading global automotive company transforming the future of mobility.Opportunity for everyoneInchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the communities we serve. We are committed to creating an inclusive workplace where everyone can thrive.About usInchcape is the leading global automotive distributor operating in 39 markets. At Inchcape Subaru Camberwell, we are proud to represent the Subaru brand and deliver exceptional experiences to our customers across sales, service, and parts. Backed by Inchcape's global expertise and local commitment, our team is passionate about providing outstanding customer service and building longterm relationships within our community.Additional information requestSelected candidates will be contacted to commence our recruitment process. We may request additional information to better understand your background, qualifications, and experience relevant to the position.Inchcape Australia is proud to be certified as a Family Inclusive Workplace, recognising our commitment to supporting colleagues with diverse family and caring responsibilities. Here, you'll be empowered to thrive both at work and at home.