Service Manager

inchcape; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Onboarding program

Career development opportunities

Wellbeing leave day

Volunteering leave day

Employee benefits and discounts

Job summary

Inchcape Subaru Camberwell is seeking a Service Manager to lead a high-performing Subaru Service Department, delivering exceptional customer experiences and guiding a skilled team.

You will oversee daily workshop operations, drive productivity, manage KPIs, and ensure compliance with OEM standards while upholding Inchcape's values and customer service commitment.

This role offers onboarding, career development, wellbeing and volunteering leave, plus employee benefits.

Qualifications

• Experience as a Service Manager or Senior Service Advisor in an automotive dealership.
• Dealership experience; Subaru experience highly regarded.
• Proven ability to coach teams, drive performance, and foster a positive workplace culture.

Responsibilities

• Lead and motivate the Service Team to deliver quality workmanship and high productivity.
• Build strong customer relationships and ensure a transparent, enjoyable Subaru service experience.
• Oversee daily service operations including workshop productivity, technician performance, and process compliance.
• Collaborate with the Workshop Controller to maximise utilization and department performance.
• Monitor KPIs, expenses, profitability and customer satisfaction; implement improvements.

Skills

Team leadership

Customer liaison

Workshop operations

KPI management

Education

Automotive trade qualification

Tools

ERA Net

Job description

Do you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Subaru Camberwell, part of Inchcape Australia and Inchcape’s global network.

You’ll play a key role in leading a high-performing Subaru Service Department, delivering exceptional customer experiences, supporting a dedicated team, and helping grow a business representing one of Australia's most trusted automotive brands.

What you'll do

• Lead, motivate, and support your Service Team to deliver high-quality workmanship, strong productivity, and outstanding customer outcomes.
• Build strong customer relationships and ensure every guest receives a professional, transparent, and enjoyable Subaru service experience.
• Oversee daily service operations, including workshop productivity, technician performance, customer communication, and process compliance.
• Work closely with the Workshop Controller to maximise workshop utilisation, efficiency, and service department performance.
• Monitor departmental KPIs, expenses, profitability, and customer satisfaction results, implementing strategies to drive continual improvement.
• Maintain exceptional presentation standards across the Subaru Service Centre and customer-facing facilities.
• Stay up to date with Subaru products, service programs, technical developments, and industry trends.
• Ensure compliance with all Inchcape policies, manufacturer requirements, and WHS obligations.

About you

• Proven experience as a Service Manager or Senior Service Advisor leading a successful automotive service department.
• Automotive dealership experience is essential, with Subaru experience highly regarded.
• An engaging and resilient leader who can coach teams, drive performance, and create a positive workplace culture.
• Strong understanding of workshop operations, service processes, customer retention strategies, and OEM standards.
• High attention to detail with excellent problem-solving and decision-making abilities.
• Proficient in Microsoft Office and dealership management systems; ERA Net experience is advantageous.
• Current driver's licence is essential.
• Trade qualifications as an Automotive Technician or Mechanic are highly desirable.

We offer you

• Comprehensive onboarding and ongoing training to support your success.
• Career development opportunities within Subaru, Inchcape Australia, and the broader global Inchcape network.
• A collaborative and supportive team culture focused on success and continuous improvement.
• Additional leave benefits, including an annual Wellbeing Leave Day and Volunteering Leave Day.
• Recognition and rewards programs that celebrate individual and team achievements.
• Access to a wide range of employee benefits, including vehicle purchase discounts, vehicle rental benefits, and exclusive partner offers.

Opportunity for everyone

Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the communities we serve. We are committed to creating an inclusive workplace where everyone can thrive.

About us

Inchcape is the leading global automotive distributor operating in 39 markets. At Inchcape Subaru Camberwell, we are proud to represent the Subaru brand and deliver exceptional experiences to our customers across sales, service, and parts. Backed by Inchcape's global expertise and local commitment, our team is passionate about providing outstanding customer service and building long‑term relationships within our community.

Additional information request

Selected candidates will be contacted to commence our recruitment process. We may request additional information to better understand your background, qualifications, and experience relevant to the position.

Inchcape Australia is proud to be certified as a Family Inclusive Workplace, recognising our commitment to supporting colleagues with diverse family and caring responsibilities. Here, you'll be empowered to thrive both at work and at home.

For any technical support please email to [e-mail]