Service Manager

Hitachi Energy; City of Melbourne; On-site; AUD 140,000 - 210,000; Full time

Job summary

Hitachi Energy is seeking a Services Manager for Power Conversion Systems and Battery Energy Storage Systems in Australia. You will oversee the installation-base service delivery, lead BESS service teams, manage contracts, and drive performance across projects such as Waratah and Ulinda.

Strong leadership, safety focus, and cross-functional collaboration are essential. You will coordinate with engineering, quality, and supply chain teams to ensure on-time, on-budget service delivery and customer

Qualifications

• Engineering degree or diploma with electrical/controls focus.
• 5+ years of site execution and delivery in large power system services.
• Experience in power automation, generation, or BESS/inverter-based services.
• Exposure to heavy industry sectors (mining, oil & gas).

Responsibilities

• Lead and manage BESS service teams; allocate resources and drive performance.
• Execute SLAs and manage scope, schedule, quality, costs, risks and resources.
• Monitor invoicing, budgets, expenses, cash flow, and profitability.
• Serve as primary customer contact; manage stakeholder relations and escalations.
• Promote safety culture; ensure HSE compliance and risk controls.
• Collaborate with Quality and Engineering to resolve field issues and implement corrective actions.
• Prepare and maintain project/service documentation (scope, schedules, quality, EHS).
• Coordinate with Supply Chain to procure services/materials and support negotiations.
• Provide leadership and push continuous improvement across processes and tools.

Skills

Leadership

Project management

Communication

Problem solving

Team collaboration

Education

Engineering degree (Electrical / Controls)

Diploma in Electrical Engineering or Control Systems

Tools

Engineering software

Job description

As the Services Manager for Power Conversion Systems / Battery Energy Storage Systems (BESS), you will be responsible for delivering services across the PCS portfolio with a specific focus on the legacy installed base and the Waratah and Ulinda projects. The primary responsibility will be the execution of Service Contracts in the installed base of Hitachi Battery Energy Storage business.

Key responsibilities

Lead and manage BESS service teams, allocating resources, driving performance, and ensuring successful project and service delivery

Execute SLAs and unplanned service activities while managing scope, schedule, quality, costs, risks, and resources

Monitor project financial performance, including invoicing, budgets, expenses, cash flow, and profitability

Act as the primary customer contact, managing stakeholder relationships, escalations, and customer satisfaction

Promote and enforce a strong safety culture, ensuring compliance with HSE requirements, safe work practices, and risk controls

Collaborate with Quality and Engineering teams to resolve field issues, conduct root cause analysis, and implement corrective actions

Prepare and maintain project and service documentation, including scope of work, schedules, quality, and EHS records

Coordinate with Supply Chain to procure services and materials, evaluate supplier proposals, and support negotiations and claims management

Provide leadership, knowledge sharing, and continuous improvement by enhancing processes, tools, standards, and team capabilities across the organization

About you

Degree qualifications in Engineering (Electrical / Controls), or equivalent or Diploma in Electrical Engineering or Control Systems engineering

High level of technical aptitude in power systems, power generation, electrical engineering

At least 5 years' experience in site execution and delivery of large power system-based services including power automation, generation or control, Battery Energy Storage or Inverter based technology services

Exposure to heavy engineering segments, Mining, oil and gas or heavy industry

Advanced computer skills including engineering software applications

Excellent written and verbal communication skills, and high attention to detail

Proactive and highly organized including timeliness and ability to meet deadlines and changing priorities

Ability to work autonomously and as part of a team

Highly flexible and demonstrable problem-solving skills