Service Manager - BESS | Lilydale, Australia

Hitachi Energy Ltd.; Melbourne; Vor Ort; AUD 150.000 - 190.000; Vollzeit

Zusammenfassung

Hitachi ABB Power Grids is seeking a Services Manager for Power Conversion Systems and Battery Energy Storage Systems (BESS). You will drive service delivery across the PCS portfolio, with a focus on the legacy installed base and the Waratah and Ulinda projects.

You will lead BESS service teams, manage SLAs, budgets and customer relationships, promote safety, and collaborate with Quality and Engineering to resolve issues and drive improvements.

Qualifikationen

• Degree in Electrical/Controls engineering or relevant diploma.
• Strong technical aptitude in power systems and generation.
• 5+ years in site execution for large power systems.
• Exposure to heavy industry sectors like mining or oil & gas.
• Excellent written and verbal communication; detail-focused.

Aufgaben

• Lead and manage BESS service teams across projects.
• Ensure SLA execution and manage scope, schedule, and cost.
• Monitor project finances including invoicing and budgets.
• Act as primary customer contact and manage escalations.
• Promote safety culture and ensure HSE compliance.
• Collaborate with Quality and Engineering on issues and root causes.
• Prepare service docs, scope, schedules, and EHS records.
• Coordinate with Supply Chain for materials and supplier proposals.

Kenntnisse

Power systems

Leadership

Stakeholder management

Communication

Project delivery

Ausbildung

Bachelor's or Diploma in Electrical Engineering

Control Systems Certification

Tools

Engineering software

Jobbeschreibung

As theServices Manager for Power Conversion Systems / Battery Energy Storage Systems (BESS). You will be responsible for delivering services across the PCS portfolio with a specific focus on the legacy installed base and the Waratah and Ulinda projects. The primary responsibility will be the execution of Service Contracts in the installed base of Hitachi Battery Energy Storage business.

How you'll make an impact

Lead and manage BESS service teams, allocating resources, driving performance, and ensuring successful project and service delivery.

Execute SLAs and unplanned service activities while managing scope, schedule, quality, costs, risks, and resources.

Monitor project financial performance, including invoicing, budgets, expenses, cash flow, and profitability.

Act as the primary customer contact, managing stakeholder relationships, escalations, and customer satisfaction.

Promote and enforce a strong safety culture, ensuring compliance with HSE requirements, safe work practices, and risk controls.

Collaborate with Quality and Engineering teams to resolve field issues, conduct root cause analysis, and implement corrective actions.

Prepare and maintain project and service documentation, including scope of work, schedules, quality, and EHS records.

Coordinate with Supply Chain to procure services and materials, evaluate supplier proposals, and support negotiations and claims management.

Provide leadership, knowledge sharing, and continuous improvement by enhancing processes, tools, standards, and team capabilities across the organization.

Your Background

• Degree qualifications in Engineering (Electrical / Controls), or equivalent or Diploma in Electrical Engineering or Control Systems engineering.
• High level of technical aptitude in power systems, power generation, electrical engineering.
• Atleast 5 years’ Experience in site execution and delivery of large power system-based services including power automation, generation or control, Battery Energy Storage or Inverter based technology services.
• Exposure to heavy engineering segments, Mining, oil and gas or heavy industry.
• Advanced computer skills including engineering software applications.
• Excellent written and verbal communication skills, and high attention to detail.
• Proactive and highly organized including timeliness and ability to meet deadlines and changing priorities.
• Ability to work autonomously and as part of a team.
• Highly flexible and demonstrable problem-solving skills.

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.