Service Manager

Wellways Australia; City of Launceston; On-site; AUD 120,000 - 130,000; Full time

Benefits offered by this job

Culture of inclusion

Statewide leadership

Hybrid work

Job summary

Wellways Australia leads Connected Care across Tasmania as a Service Manager, driving statewide multidisciplinary mental health services with strong clinical leadership and performance oversight.

You will oversee Clinical Team Leaders, advance clinical practice, and build partnerships to ensure timely, safe, high-quality care while traveling across Tasmania as required.

Qualifications

• Relevant tertiary qualification and current registration/accreditation for the discipline.
• Experience in senior leadership and management in mental health or community services.
• Experience leading multidisciplinary teams and workforce capability.
• Strong understanding of clinical governance, risk management and quality improvement.
• Right to work in Australia; willingness to travel across Tasmania.

Responsibilities

• Lead statewide delivery of Connected Care across Tasmania.
• Oversee Clinical Team Leaders and a dispersed workforce.
• Drive workforce capability, performance and governance.
• Manage service delivery and financial performance.
• Build and maintain stakeholder relationships across health and community services.

Skills

Leadership

Clinical governance

Stakeholder management

Risk management

Team leadership

Travel readiness

Education

Tertiary qualification

Registration/ accreditation

Driver Licence

Tools

Police checks

NDIS Worker Screening

Working with Vulnerable People

NDIS Orientation Module

Job description

At Wellways, we celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to contribute. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, people with lived experience of mental health challenges or disability, people from multicultural backgrounds, and people who identify as LGBTIQA+. We recognise that diverse experiences and perspectives strengthen our workforce and the communities we support.

• Lead and inspire a statewide multidisciplinary mental health service across Tasmania
• Make a difference through clinical leadership, service delivery and workforce development
• $120k - $130k Salary + Superannuation, depending on qualifications and experience

Connected Care is looking for a Service Manager to lead the delivery and performance of our statewide mental health service across Tasmania.

This is an opportunity to combine your clinical expertise, leadership capability and service management experience while supporting a geographically dispersed multidisciplinary workforce.

You will lead Clinical Team Leaders, strengthen clinical practice, oversee service delivery and build strong partnerships to ensure people receive the right level of mental health support at the right time.

About Connected Care

Connected Care is a statewide, integrated mental health service delivered by Wellways in partnership with Stride Mental Health and Clarity Health Care and commissioned by Primary Health Tasmania (PHT).

Connected Care provides a free mental health service for adults aged 18 years and over, using a ‘no wrong door’ approach and stepped care principles to ensure people can access the right support at the right time.

Our multidisciplinary teams bring together clinical, psychosocial and peer expertise to provide proactive care coordination, outreach and flexible service delivery. We work alongside participants, families, carers and service providers to create coordinated pathways across health and community services.

If you are someone who understands that great leadership starts with connection, collaboration and clinical excellence and you can bring people together across a geographically dispersed service, provide thoughtful leadership and guide teams through complex challenges, this could be the opportunity for you.

About you

As Service Manager, you will provide statewide leadership for Connected Care and be accountable for the effective operation, performance and quality of the service.

You will lead Clinical Team Leaders and a geographically dispersed multidisciplinary workforce, ensuring consistent practice standards, positive participant experiences and high-quality service delivery across all Connected Care locations.

Working closely with the Tasmania Manager, Team Leaders, consortium partners, service providers and internal support functions, you will translate organisational priorities into meaningful day-to-day practice and support an integrated approach to mental health service delivery.

You will provide clinical leadership and expert oversight in relation to complex clinical presentations, risk management and clinical governance. You will also foster a culture of clinical excellence, reflective practice, continuous learning and continuous improvement across the service.

The role will also have responsibility for:

• Leading service delivery and workforce performance across Tasmania
• Supporting workforce capability, development and performance
• Overseeing financial management and service performance
• Maintaining strong quality and clinical governance processes
• Building and maintaining effective stakeholder relationships
• Supporting coordinated pathways across health and community services
• Ensuring services are delivered safely and effectively
• Supporting consistent practice across all Connected Care locations
• Providing leadership and oversight of complex clinical and risk matters

Regular physical presence across Connected Care locations is an inherent requirement. Travel across Tasmania is a core requirement, with frequency determined by operational needs.

Occasional work outside normal business hours and participation in an on-call roster may also be required.

You will also need:

• Relevant tertiary qualification and current registration or accreditation, at the level required for that discipline – refer to position description for detailed list
• Demonstrated experience in senior leadership and management within a mental health or community services environment
• Demonstrated experience leading multidisciplinary teams and supporting workforce capability and performance
• Strong understanding of clinical governance, risk management and quality improvement
• Demonstrated ability to lead complex service delivery across multiple locations
• Right to work in Australia
• Valid Driver Licence and willingness to travel across Tasmania
• Satisfactory National Police Record Check
• International Police Check (if applicable)
• Current Working with Vulnerable People Registration/Check and NDIS Workers Screening check
• NDIS Worker Orientation Module Certificate – Quality, Safety and You – free online course

What we will offer you…

• A purpose-driven culture where people can thrive, everyone is respected and differences are valued
• The opportunity to lead a statewide multidisciplinary mental health service
• A supportive and collaborative working environment
• Opportunities to contribute to clinical excellence and continuous improvement
• A role where your leadership can directly contribute to better outcomes for people experiencing mental health challenges
• Flexible and hybrid working arrangements, balanced with the operational requirements of the role
• An equitable, diverse and socially inclusive work environment
• Salary packaging benefits
• Meal and Entertainment allowance through salary packaging
• Leave loading when taking annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

For further information regarding this role, please contact Kylie Delaney via email at [e-mail]

We encourage you to apply early. Applications will be reviewed throughout the advertising period, and the role may be filled before the closing date.

Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.

Job Description Summary

Lead a statewide multidisciplinary team, drive clinical excellence and help shape the future of accessible mental health care in Tasmania.

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.