Service Manager

Stride; Caboolture; On-site; AUD 60,000 - 80,000; Full time

Job summary

A mental health service provider in Caboolture seeks a Service Manager to lead Stride Hub's operations. Candidates should be registered psychologists or equivalent with at least 2 years of experience in mental health service management. The role involves team leadership and compliance oversight to ensure high-quality care for mental health consumers. Join a supportive environment with excellent training opportunities and various employee benefits.

Benefits

Excellent Base Salary plus Super

Salary Packaging options

Meals and entertainment allowance

Paid parental leave support

Paid wellbeing leave

Qualifications

• General AHPRA registration as a Psychologist or equivalent.
• Minimum of 2 years experience managing a mental health service.
• Demonstrated experience in a recovery-based model.

Responsibilities

• Lead and support a multi-disciplinary team managing daily operations.
• Monitor and ensure compliance with service requirements.
• Foster relationships with stakeholders for service success.

Skills

Leadership and management

Interpersonal skills

Organizational skills

Communication skills

Education

AHPRA registration as Psychologist or equivalent

Job description

Overview

About Us:

We’re leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention. Stride is a name that expresses our ambition – it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey. As we embark on the next stage of our journey, join us to make a difference. We\'re here to Stride.

Our Service:

Stride Hub offers short to medium term mental health support for people between the ages of 18-64 experiencing severe and complex mental health challenges. Working with them, their families and carers, Stride provide person-centred, recovery-oriented support and a holistic approach to mental health and wellbeing, including support for physical and social needs. Stride Hub includes a multi-disciplinary team to support consumers, their families and carers on their health and wellbeing journey.

On Offer:

• Based in Caboolture, QLD
• Full-time, permanent opportunity available
• Excellent Base Salary plus Super
• Salary Packaging options (up to $15,899 tax free!)
• Meals and entertainment allowance of up to $2,650!
• Leave loading at 17.5%
• Stride Rewards – access to discounts from 100s of retailers (fashion, food and fitness)
• One paid wellbeing leave day per year
• Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time)
• Paid parental leave support
• Supportive team environment
• Excellent training and career development

Role Overview:

The Service Manager has a pivotal role in the overall leadership and management of Stride Hub Caboolture ensuring all those accessing Stride Hub are provided a high level of care and support.

Responsibilities:

• Leading, developing and supporting a multi-disciplinary team including rostering of staff, recruitment and onboarding of new staff, providing day-to-day supervision, support and guidance and structured performance planning and career development.
• Monitoring internal systems to manage the day-to-day operations of the service.
• Developing and maintaining stakeholder relationships vital to the success of the service.
• Fostering a culture of hope, optimism, empathy and recovery for consumers and their families and carers.
• Participating in both operational and strategic planning and implementing strategies for the service.
• Ensuring the Stride Hub Caboolture team follows internal processes and comply with Stride’s policies and procedures while operating within a framework of continuous quality improvement and risk management.
• Ensuring that the service is compliant with all external regulators and contracts including funding agreements.

Requirements:

• General AHPRA registration as a Psychologist, Clinical Psychologist, Accredited Mental Health Occupational Therapist, Credentialed Mental Health Nurse OR AASW Accredited Mental Health Social Worker (may consider applicants working towards mental health accreditation).
• Minimum of 2 years experience managing a mental health service.
• Demonstrated experience working within a recovery-based model.
• Demonstrated expertise in the management of a multi-disciplinary service delivery team, with the ability to lead the coordination of care for people with complex needs including consultation and engagement with a wide range of professionals/stakeholders.
• Highly-developed communication, interpersonal and negotiation skills including the ability to work and communicate effectively with clients, their families, community agencies and other professionals.
• Ability to meet deadlines in a high demand work environment and to exercise judgment and initiative.
• Excellent organisational and time management skills.
• Must be eligible to apply/currently hold a Blue Card.
• Must hold/be willing to apply for NDIS worker screening clearance
• Current Drivers License

Stride is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment.

Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.

This includes but is not limited to people with a lived-experience of mental healthrecovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

Apply now!

To apply complete the online application form, attach a copy of your CV and a cover letter outlining your suitability for the available role.

Applications will be viewed and actioned upon receipt, with a finalclosing date of 24 October 2025.

Any queries please email [e-mail]