Service Management Lead: Change, Incident & Problem

Linkly; City of Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

Linkly in Melbourne seeks a Service Management Lead to own problem, change and incident management for our payment integration platform. This role emphasizes governance over hands-on incident handling, requiring influence and CAB leadership to ensure timely remediation.

You will shape processes, educate teams, and drive backlog-ready resolutions with cross-functional partners to deliver compliant, reliable services in a fast-moving payments environment.

Qualifications

• Experience leading problem/change/incident management.
• Ability to drive governance and CAB leadership.

Responsibilities

• Own problem, change and incident management for the payment integration platform.
• Shape processes, educate teams and drive backlog-ready resolutions with cross-functional partners.
• Lead CAB and ensure timely remediation and compliant delivery.

Skills

Incident management

Change management

Problem management

Governance

Job description

Linkly in Melbourne is seeking a Service Management Lead to own problem, change and incident management for our payment integration platform. You will shape processes, educate teams, and drive backlog-ready resolutions with cross-functional partners.

This role emphasizes governance over hands-on incident handling, requiring influence, collaboration, and CAB leadership to ensure timely remediation and compliant delivery.

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Service Management Lead: Change, Incident & Problem • Melbourne, VIC, AU