Service Lead

Wellways; North Canberra; On-site; AUD 80,000 - 83,000; Full time

Benefits offered by this job

Salary packaging

Meal & Entertainment allowance

Paid parental leave

Employee Assistance Program

Job summary

Wellways is seeking a Service Lead to oversee the ASUSD residential program, ensuring safe, high-quality, participant-centred service delivery across multiple sites in Canberra. The role combines operational leadership, supervision and performance accountability with strong stakeholder engagement.

You’ll lead teams, drive improvements, and align with funder requirements, organisational priorities and safeguarding checks.

Qualifications

• Tertiary qualification in health, human services, social sciences or related discipline.
• Experience leading community health or human services and teams.
• Ability to manage performance and achieve outcomes within a service, program or work area.
• Current Working with Vulnerable Persons Check and 100 points of ID.
• NDIS Worker Screening check and NDIS Orientation Module.
• Current Police Check (last 12 months) and International Police Check (if applicable).

Responsibilities

• Lead delivery of allocated services to ensure safe, high-quality and participant-centred outcomes.
• Monitor service performance against outcomes and implement improvements where required; undertake funder/organisational reporting.
• Support collaborative approaches that improve participant pathways and service integration.
• Support teams to embed partnership, participant voice, choice and self-determination with participants, families and carers across sites.
• Support effective collaboration with internal teams.

Skills

Leadership

Team leadership

Performance management

Workforce capability

Driver's License

Education

Tertiary qualification in health or human services or related discipline

Job description

• Build a rewarding career with an organization that truly puts people first!
• Full-time role based in Lyneham ACT
• SCAHDS Level 6B ($58.37-$60.95) + Super+ salary packaging benefits

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

About the role

The Service Lead is responsible for leading the performance and effective operation of an allocated service, program or work area, ensuring safe, effective and participant-centred service delivery in accordance with organisational, contractual and legislative requirements.

You’ll provide operational leadership, workforce supervision, with accountability for achieving service outcomes, in line with organisational priorities and quality standards. This role will be primarily based across office sites, with regular physical presence required across allocated service locations.

This role provides service leadership across the Adult Step Up Step Down (ASUSD) residential program, which operates 24/7 in partnership with Mental Health, Justice Health and Alcohol & Drug Services (MHJHADS).

Key responsibilities will include, but not limited to:

• Leading delivery of allocated services to ensure safe, high-quality and participant-centred outcomes.
• Monitor service performance against agreed outcomes and identify and implement improvements where required. Undertake reporting as outlined by funder and organisational requirements
• Support collaborative approaches that improve participant pathways and service integration.
• Support teams to embed partnership, participant voice, choice and self-determination with participants, families and carers across allocated sites.
• Support effective collaboration with internal teams

Qualifications and essential Requirements

• Tertiary qualification in health, human services, social sciences or a related discipline, or an equivalent combination of qualifications and experience.
• Demonstrated experience leading community, health or human services and leading teams and supporting workforce capability.
• Demonstrated ability to manage performance, resolve operational issues and achieve outcomes within a service, program or work area
• Current valid Driver’s License and willingness to travel regularly between allocated service locations as required.
• Current Working with Vulnerable Persons’ Check, Right to Work within Australia and 100 points of ID
• NDIS Workers Screening check and NDIS Orientation Module
• Current Police Check (within the last 12months) and International Police Check (if applicable)

About Us

Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year!

Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.

What we offer

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, we encourage you to contact Kaylene Whitaker at *********@wellways.org

Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.

Job Description Summary

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.