Service Executive - Insurance Broker Support

Aon plc; Wollongong City Council; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Global Wellbeing Days

Smart Working

Flexible working style

Diversity & inclusion

Job summary

Aon plc in Wollongong is seeking a Service Executive to support service delivery for a key portfolio of commercial clients and to contribute to long-term growth within the segment. You will work with Client Managers and brokers, handling renewals, endorsements, and client queries while also managing a smaller own book.

Join a high-performing team with a hybrid working model across Australia. Aon is committed to inclusion, wellbeing, and flexible working options to help you thrive in a

Qualifications

• Experience in similar role or within the insurance industry.
• Strong client relationship management capabilities.
• First-class communication and presentation skills.
• Eagerness to grow a career in insurance.
• Bachelor's degree and/or relevant working experience.

Responsibilities

• Provide proactive support to Client Managers and Team Leads.
• Coordinate with support teams to ensure timely task completion.
• Create fit-for-purpose solutions for clients through the Go to Market strategy.
• Build strong relationships with clients, internal and external stakeholders.
• Manage a smaller book of own clients.
• Participate in monthly branch and sales meetings.
• Support adoption of new systems and processes that drive growth.

Skills

Client relationship management

Communication skills

Entrepreneurial spirit

Attention to detail

Ability to work under pressure

Growth mindset

Education

Bachelor's degree

Tier 1 Qualification

Job description

• Want to experience a tree-change AND build your career?
• Want a flexible hybrid working environment?
• Join our Wollongong based team today!

Service Executive | Wollongong

We are seeking an enthusiastic Service Executive to join our high performing National Wollongong Team. We have an extensive presence across Australia, with representation in each State capital and an extensive regional branch network.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The Service Executive supports the service delivery for a key portfolio of commercial clients and is considered a key driver to our long-term growth ambitions in this segment. Joining a high performing team, the Service Executive will work on a defined portfolio of existing clients with various brokers in a support capacity, while also having the opportunity to work on smaller portfolio autonomously. This is the perfect role for someone who is looking to grow their insurance career in a challenging, fast paced and collaborative environment.

• Providing quality and proactive to support to various Client Manager / Team Leads on an existing book of clients
• Work directly with support teams to ensure accurate and timely completing of tasks
• Create fit-for-purpose solutions for clients through the execution of Aon's Go to Market strategy
• Build strong relationship with clients, internal and external stakeholders
• Handling processing duties including renewals, endorsements, Certificates of Currencies, invoicing et as well as response to day to day queries from clients
• Manage a smaller book of own clients
• Actively contribute in monthly branch and sales meetings and be an eager learner for Aon and external training opportunities
• Actively support utilisation of new systems and processes that support our business growth and improvement

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Skills and experience that will lead to success

This position will suit a someone with the following experience:

• Experience in similar role or within the insurance industry
• Strong client relationship management capabilities
• First-class communication and presentation skills
• A keen entrepreneurial spirit
• Eye for detail and quality whilst working under pressure
• Eagerness to grow a career in insurance
• Tier 1 Qualification and basic insurance technical skills
• Bachelor's degree and/or relevant working experience

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [e-mail]

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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