Service Engineer

Heat and Control Inc.; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Free on-site parking

Excellent working conditions

Ongoing training

Job summary

Heat and Control Inc. is looking for a proactive Service Engineer to join their Brisbane-based team. You will be responsible for the servicing, installation, and maintenance of packaging and food processing equipment. The role involves diagnosing and repairing equipment, maintaining customer communication, and providing training and support.

The ideal candidate will have trade qualifications, at least 5 years of experience, as well as strong problem-solving and customer service skills. Ongoing training and support are provided for career development.

Qualifications

• At least 5 years post trade experience.
• Ability to read mechanical engineering and pneumatic drawings.
• A valid Australian Driver and Forklift license.

Responsibilities

• Installation, commissioning, and maintenance of packaging and food processing equipment.
• Diagnosing and repairing automated food processing equipment.
• Maintaining communication on job statuses.

Skills

Problem-solving

Customer service

Precision adjustments

Time management

Education

Trade qualified Fitter Turner or Machinist

Electrical circuit troubleshooting experience

Australian Permanent Residency

Tools

MS Word

Excel

AutoCAD

Job description

Heat and Control is a well-established, industry-leading company with facilities worldwide.

Our name is synonymous with innovation, quality, and service throughout the world. This includes design, engineering, and manufacturing of machinery for processing, conveying, packaging and inspection in the food industry.

About the Role

As Service Engineer you will report to the Service Team Leader. Working as part of a high performing team, you will be responsible for the servicing of a wide range of packaging, inspection and food processing equipment. Our QLD office is based in Mount Gravatt and there is a requirement to complete site work, most sites are in the Brisbane metro area with some intra & interstate travel. We have a team of 4 service technicians in Brisbane with additional technicians in VIC and QLD.

Key responsibilities include:

• Installation, commissioning, and maintenance of wide range of packaging and food processing equipment.
• Diagnosing and repairing automated packaging, inspection and food processing equipment.
• Maintaining constant communication and updates on job statuses with various stakeholders.
• Compiling installation and service reports.
• Identifying faults or improvement ideas and discuss with engineering to provide high quality solutions for our customers.
• Maintaining strict deadlines for project installations and handovers.
• Providing customer training and support.

About you

To succeed in this role, you are a proactive, reliable, and resilient service professional who has a passion for finding solutions. This role needs to coordinate with internal teams to efficiently deliver service solutions (installation, commissioning, and maintenance) of our leading solutions. Other essential requirements are:

• Trade qualified Fitter Turner or Machinist, ideally with at least 5 years post trade experience.
• Restricted Electrical Licence/electrical circuit troubleshooting experience will be ideal, but not essential as training will be provided.
• At least 5 years field support experience (preferably with food processing equipment).
• Ability to read and interpret mechanical engineering drawings (AutoCAD experience advantageous)
• Ability to read and interpret pneumatic drawings.
• IT skills and proficient use of MS Word and Excel.
• Ability to interface with HMI/Software on various OEM equipment.
• Excellent and professional customer service skills.
• Detail orientated and skilled in precision adjustments within tight tolerances, ensuring accuracy through validation and quality control.
• Strong problem-solving and analytical skills, with a willing mind to learn new technologies and develop new skills.
• Strong organisation and time management skills.
• A valid Australian Driver and Forklift license.
• Australian Permanent Residency.

This is an exciting opportunity for a results driven service technician to forge a long-term career with a leading OEM. We value our employees and look to upskill and provide ongoing training for our team members.

Heat and Control is an equal opportunity employer who provides a smoke free work environment, free on-site parking with excellent working conditions.

Please apply online including a cover letter addressed to: