Service Desk Team Lead — Hybrid (Rowville)

Motion; Melbourne; Hybrid; AUD 95,000 - 120,000; Full time

Benefits offered by this job

Hybrid work environment

Excellent salary

Free onsite parking

Career progression opportunities

Corporate discounts

Job summary

Motion in Rowville, Victoria is seeking a Team Leader Service Desk to drive the day-to-day operations supporting 500 locations across APAC. You will coach analysts, manage workloads, oversee escalations and maintain service levels with a focus on customer outcomes.

Reporting to the IT Service Desk Manager, you will help deliver continuous improvement, build relationships with internal teams and vendors, and ensure a high-performing, customer-focused culture.

Qualifications

• Experience leading an IT service desk or technical support team.
• Strong communication, coordination and people management skills.
• Knowledge of ITIL processes and service delivery best practices.

Responsibilities

• Lead the day-to-day operation of the Service Desk to meet commitments.
• Coach analysts, manage workloads and escalate major incidents clearly.
• Foster relationships with internal teams, vendors and stakeholders.
• Drive continuous improvement and maintain service excellence.

Skills

People leadership

IT Service Desk

Incident management

ITIL

Stakeholder engagement

Tools

ServiceNow

Remedy

Ticketing systems

Job description

Motion in Rowville, Victoria is seeking a Team Leader Service Desk to drive the day-to-day operations supporting 500 locations across APAC. You will coach analysts, manage workloads, oversee escalations and maintain service levels with a focus on customer outcomes.

Reporting to the IT Service Desk Manager, you will help deliver continuous improvement, build relationships with internal teams and vendors, and ensure a high-performing, customer-focused culture.