Service Desk Manager – FAD Build & Run ICT

Australian Electoral Commission; Canberra; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Australian Electoral Commission

Job summary

Australian Electoral Commission in Canberra seeks a Service Desk Manager for the FAD Build and Run Team. You will lead the transition of ICT capabilities from project delivery into business-as-usual operations, ensuring stable support and positive experiences for internal and external stakeholders.

You will collaborate with project leadership, technical teams and business units to provide strategic oversight, governance, and continuous improvement across the Funding and Disclosure Reform Program.

Qualifications

• Demonstrated experience in ICT systems including product management and service delivery.
• Clear written and verbal communication with technical and non-technical audiences.
• Experience preparing complex correspondence, reports or briefs with high accuracy.
• Ability to build collaborative relationships across multidisciplinary teams.
• Ability to manage competing priorities and adapt to changing circumstances under pressure.
• Experience providing analysis and recommendations to support informed decision-making.
• Ability to exercise sound judgement within legislative, policy and operational frameworks.

Responsibilities

• Lead and coordinate the transition of the Funding and Disclosure Reform Program's ICT capability to business-as-usual.
• Establish effective support arrangements and ensure service continuity.
• Develop strong relationships across the FAD Program and CIO Division to align support.
• Provide high-level advice, coordinate governance activities and manage dependencies.
• Support project leadership, technical teams and stakeholders for successful outcomes.

Skills

ICT systems

Product management

Service delivery

Sustainment

Clear communication

Technical documentation

Stakeholder engagement

Prioritisation

Analytical thinking

Decision making

Policy judgement

Education

Project management qualification

ICT/service management qualification

Job description

Australian Electoral Commission in Canberra seeks a Service Desk Manager for the FAD Build and Run Team. You will lead the transition of ICT capabilities from project delivery into business-as-usual operations, ensuring stable support and positive experiences for internal and external stakeholders.

You will collaborate with project leadership, technical teams and business units to provide strategic oversight, governance, and continuous improvement across the Funding and Disclosure Reform Program.