Service Desk Coordinator

Queensland Parliament; Brisbane; Remote; AUD 55,000 - 75,000; Full time

Job summary

Queensland Parliament is seeking a diligent Client Support & Program Coordination specialist for a flexible remote role in Brisbane. The position emphasizes organization, clear communication, and the ability to work independently within a structured environment.

Successful candidates bring administrative or customer-facing experience and comfort using online tools. The role supports an established program with onboarding, guided systems, and ongoing professional development.

Qualifications

• Experience in administrative or customer-facing roles.
• Ability to work independently within established systems.
• Comfort with online communication tools.
• Willingness to participate in ongoing training.

Responsibilities

• Support communication and coordination within a structured online program environment.
• Follow guided systems and step-by-step processes.
• Manage communication and follow-up activities.
• Use simple digital tools to stay organized and consistent.
• Participate in ongoing professional development and training.

Skills

Communication

Coordination

Administration

Self-motivation

Job description

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Client Support & Program Coordination (Flexible Remote Role)

Job Description

Client Support & Program Coordination (Flexible Remote Role)

About the Role

This flexible, remote‑based role is suited to individuals who value organisation, communication, and the ability to work independently within a structured environment.

You may already have valuable professional and life experience behind you — and still be looking for a role that offers greater flexibility, meaningful involvement, and alignment with your current lifestyle and priorities.

This role is best suited to individuals who bring previous professional, administrative, customer‑facing, or coordination experience and who are confident managing responsibilities independently within established systems and processes.

The role operates within an established framework supported by onboarding, guided systems, and ongoing professional development.

What You’ll Be Doing

• Supporting communication and coordination activities within a structured online program environment
• Following guided systems and step‑by‑step processes
• Managing communication and follow‑up activities
• Using simple digital tools to stay organised and consistent
• Participating in ongoing professional development and training

Who This Role Suits

• You value flexibility while also appreciating structure and clear direction
• You are self‑motivated and comfortable working independently
• You are organised and able to manage your own schedule effectively
• You are comfortable using online communication tools in a professional environment
• You are open to