Service Desk Analyst — Frontline IT Support

Envest Pty; Western Australia; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Annual discretionary bonus

Job summary

Envest Pty is seeking a Service Desk Analyst to provide frontline IT support, triage incidents, resolve common issues at first contact, and escalate when needed. You will work across users, devices, apps, and connectivity to maintain a smooth IT experience.

This role focuses on clear communication, ticket logging and SLA-driven workflows, helping to onboard/offboard users and improve knowledge base, with an annual salary range of AU$80,000–AU$85,000 plus superannuation.

Qualifications

• Experience in an IT Service Desk or frontline IT support role.
• Strong understanding of basic IT troubleshooting and service desk practices.
• Familiarity with ticketing systems and SLA-driven environments.
• Strong communication and customer service skills.
• Ability to prioritise workload and work effectively in a team.

Responsibilities

• Serve as the first point of contact for IT incidents and service requests.
• Diagnose, resolve, or escalate incidents and requests per the defined support model.
• Provide L1–1.5 support for users, devices, apps and connectivity.
• Log, update and manage tickets in the Service Desk system.
• Contribute to knowledge base and support documentation.

Skills

IT service desk experience

Frontline support

Troubleshooting basics

Communication skills

Teamwork

Tools

Ticketing systems

Job description

Envest Pty is seeking a Service Desk Analyst to provide frontline IT support, triage incidents, resolve common issues at first contact, and escalate when needed. You will work across users, devices, apps, and connectivity to maintain a smooth IT experience.

This role focuses on clear communication, ticket logging and SLA-driven workflows, helping to onboard/offboard users and improve knowledge base, with an annual salary range of AU$80,000–AU$85,000 plus superannuation.