Service Desk Administrator

SG Fleet; Sydney; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Wellness days

Parental leave (20 weeks)

Service milestone awards

Career progression opportunities

Education support (Learning budget, L&

Job summary

SG Fleet is seeking a motivated IT Support Desk professional to maintain and administer our desktop and application environment. You will provide first and second line support, manage incidents, and collaborate across IT teams on end-user projects.

Ideal candidates will have Intune experience, Windows OS administration, AD/Office 365, and Azure familiarity, with a proactive approach to asset management and documentation.

Qualifications

• Tertiary IT qualification or equivalent experience.
• Hands-on experience with Intune and device management.
• Proven knowledge of Windows OS, AD, and Office 365.
• Strong incident management and problem solving abilities.
• Experience with Azure cloud services and SOE deployment.

Responsibilities

• Provide first and second level desktop and application support.
• Assess, prioritize and escalate incidents with SLA adherence.
• Support end-user IT projects and platform implementations.
• Manage IT assets and maintain inventory records.
• Document problem solving steps and resolutions.
• Log and report service desk requests for compliance.
• Represent IT Services and promote the team across the company.

Skills

Intune & End Point Management

AD / Office 365

LAN/WAN networking

Windows 10/11 administration

Azure Cloud services

SOE deployment

Troubleshooting

Education

Tertiary qualification in Information Technology

Tools

Active Directory

Office 365

TCP/IP

Job description

As part of the Support Desk team, this position is responsible for the day-to-day operation, maintenance, and administration of company’s IT systems. This position is responsible for providing authorised end-users of SG Fleet’s systems with effective and timely Desktop and Application support.

Tasks and responsibilities

• Provide first and second level Desktop support for all IT systems ensuring remedial action is effective with the agreed SLA’s.
• Assess, prioritize and allocate identified incidents to Business Support, Application Support and Technical Support staff and follow up escalated problems.
• Contribute to the successful delivery of IT End User orientated projects by providing and facilitating implementation of various Technology platforms hands-on.
• Coordinate the management and validation of IT Assets throughout the SG Fleet environment ensuring all administrative tasks are completed, as well as contributing to an inventory of all IT assets including monitors, laptops, phones, and peripherals
• Record, track and document the helpdesk request problem solving process, including all successful an unsuccessful decision made, and actions taken through to final resolution
• Ensure all Service desk request are logged for reporting, compliance, and improvement providing standard reports when required
• Represent the IT Services team to all users and promote the team to the wider company (ensuring the company service level is maintained at optimum level on a day-to-day basis)

Skills and experience

• Knowledge in Microsoft Intune and End Point Management (Laptops, Mobile phones)
• Working knowledge of PC applications and LAN/WAN technologies including Active Directory, Microsoft Windows, TCP/IP, Microsoft Office 365, and File & Print
• Knowledge in Laptop SOE Deployment and Operating System Management
• Extensive experience trouble shooting basic networking issues
• Windows 10 & 11 administrationMicrosoft Azure Cloud and Services
• Tertiary qualification in Information Technology

Who we are?

We are a financial services company that specializes in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1100 employees.

Some of our perks include...

• Recharge and relax with up to 4 days of wellness days every year
• We offer industry leading 20 weeks paid parental leave
• Monetary service milestone awards
• Career progression opportunities
• Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year
• Health and wellbeing support including a subsidy and an Employee assistance Program

What's next...

We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity, work-life balance, and career development.

We are a proud equal opportunity employer. Interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.

Aboriginal and Torres Strait Islander candidates are encouraged to apply.