Service Designers multiiple roles long term contracts

Softtest Pays; City of Melbourne; On-site; AUD 80,000 - 120,000; Full time

Job summary

A leading design consultancy in Melbourne is seeking experienced Service Designers to improve service and experience design. The role requires strong skills in stakeholder management, Agile processes, and design tools such as Miro and Figma. Candidates with a background in federal government services and an understanding of digital standards will excel. This position is ideal for those looking to make a significant impact through user experience improvements.

Qualifications

• Experience in leading stakeholders and project teams.
• Ability to oversee research activities and generate insights.
• Experience working in an Agile team.

Responsibilities

• Generate journey maps and service blueprints.
• Drive improvements using qualitative and quantitative data.
• Communicate designs for executive and delivery teams.

Skills

Stakeholder management

Agile methodologies

User experience design

Qualitative research

Quantitative analysis

Figma

Miro

Tools

Microsoft PowerPoint

Job description

Service Designers multiiple roles long term contracts

Job Description

Australian Citizens residing in Australia only respond.

1. 1. Demonstrated experience in leading stakeholders and project teams to generate journey maps, service blueprints, service models, and clearly articulate actionable insights and opportunities for service and experience improvement 40%
2. 2. Demonstrated ability overseeing and participating in research activities, generating insights and effectively using qualitative and quantitative data to drive improvements 20%
3. 3. Demonstrated experience working in an Agile team, including the ability to scope and break down work into design deliverables, and tailor methods and processes to set timeboxes 20%
4. 4. Demonstrated experience using Miro, Figma, Microsoft PowerPoint and other design software to communicate designs for executive and delivery teams 20%

Qualifications

1. 1. Understanding of the Australian Governments Digital Service Standard and/or the UK Design Councils Double Diamond Model
2. 2. Experience working for a federal government agency in a design capacity
3. 3. Versatility across a wide range of user experience practices, including user research, stakeholder engagement, information architecture, interaction design, UI/visual design, prototyping and testing.