Service Delivery Professional

BT Group; Ipswich City; On-site; AUD 123,000 - 170,000; Full time

Benefits offered by this job

DV allowance up to £5k/year

25 days annual leave

BT Pension scheme

Private GP access

Job summary

BT Group is seeking a Service Delivery Professional to lead a specialist security-focused engineering team on-site in Ipswich (and London). The role requires DV clearance and offers a structured progression path with strong professional development opportunities.

The job involves overseeing service delivery, mentoring engineers, and ensuring adherence to electrical safety and regulatory standards while driving continuous improvement across projects and operations.

Qualifications

• Leads and develops a high-performing engineering team.
• Builds strong relationships with stakeholders and teams.
• Applies technical knowledge to guide decisions and solve complex challenges.
• Prioritises team development and growth opportunities.
• Communicates effectively to ensure safe, efficient delivery.

Responsibilities

• Oversee Service Delivery Engineers and ensure compliance with standards and SLAs.
• Develop and maintain technical competency framework for engineering teams.
• Mentor engineers and apprentices through structured programs.
• Support policy development and best practices in line with standards.
• Ensure risk management, safety, and quality assurance across activities.
• Plan, document, and deliver engineering work to meet technical and regulatory requirements.

Skills

Team leadership

Stakeholder communication

Technical mentoring

Safety compliance

Problem solving

Education

Electrical engineering qualification (HNC/HND/NQV L3/City & Guilds)

Job description

• Current 18th Edition IET Wiring Regulations qualification (BS 7671).

Job Title: Service Delivery Professional

Advertised Salary: Competitive with great benefits

Closing Date: 28th September 2026

GBR BT Customer Site, GBR Ipswich - Orion Building, GBR-London-BTHQ One Braham

Career Grade: E

Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

You’ll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities.

Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating.

We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

This role requires DV Clearance and will be onsite 5 days a week in London or Ipswich.

What You’ll Be Doing

• Technically oversee Service Delivery Engineers, ensuring compliance with operational standards, electrical safety regulations, and customer service level agreements (SLAs).
• Develop, maintain, and enhance the technical competency framework of the engineering team to support enterprise-scale power generation, distribution, HVAC, and critical infrastructure projects.
• Deliver structured technical mentoring, competency assessments, and on-the-job training to engineers and apprentices, promoting continuous professional development and knowledge transfer.
• Support the development, implementation, and continuous improvement of departmental policies, procedures, and engineering best practices in line with company and industry standards.
• Ensure operational risks, safety incidents, compliance breaches, and technical errors are proactively managed, investigated, and reduced through robust governance and quality assurance processes.
• Maintain accountability for the accurate planning, execution, documentation, and delivery of engineering activities, ensuring all work is completed to the required technical, commercial, and regulatory standards.
• Champion a strong safety culture by implementing Health, Safety, Environmental, and Quality (HSEQ) policies, conducting risk assessments, reviewing Safe Systems of Work (SSoW), and driving corrective and preventive action plans.
• Collaborate with Resource Management and Project Delivery teams to optimise workforce utilisation, ensuring engineering resources are allocated effectively and projects are delivered within agreed timescales, budgets, and performance targets.

Essential Skills / Experience

• Ability to lead and develop a high-performing engineering team through coaching, support, and clear direction.
• Builds strong relationships, fostering collaboration, accountability, and a positive team culture.
• Uses technical knowledge and experience to guide decision‑making and solve complex challenges.
• Prioritises team development by identifying skills gaps and creating growth opportunities.
• Communicates effectively with stakeholders while ensuring safe, efficient, and customer‑focused delivery.

Desirable Skills / Experience

• Recognised electrical or power engineering qualification (HNC/HND, NVQ Level 3, City & Guilds, or equivalent).
• Current 18th Edition IET Wiring Regulations qualification (BS 7671).
• Demonstrable experience in temporary power, power generation, electrical distribution systems and critical power infrastructure.
• Strong understanding of electrical safety legislation, including Electricity at Work Regulations and safe isolation procedures.
• Proven experience leading multi-disciplinary engineering teams in a service delivery or operational environment.

Our Package

• A structured Technical Progression Pathway to recognise and reward appropriate technical people.
• Competitive DV market aligned salaries
• Tiered role based DV allowance of up to £5k per annum paid monthly
• World‑class training and development opportunities
• 10% on target bonus
• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• New BT Better Workplace working environments at strategic locations across the UK
• Huge range of flexible benefits including an EV salary sacrifice, cycle to work, healthcare, season ticket loan, additional annual leave
• On‑call allowance (Depending on role requirements)
• Access to 100’s of retail discounts including the BT shop
• 24/7 private virtual GP appointments for UK colleagues
• Option to join BT Shares Saving schemes
• 25 days annual leave (not including bank holidays), increasing with service
• 2 weeks paid carer’s leave
• Discounted broadband, mobile and TV packages
• Enhanced life assurance of up to ten times base salary

Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we’re also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture your potential and shape your future – whatever your background or experience.

In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors.

A FEW POINTS TO NOTE

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.