Service Delivery Manager– NV1 Cleared

ClearCompany; Canberra; On-site; AUD 100,000 - 130,000; Full time

Job summary

A federal government client is seeking a highly skilled Service Delivery Manager to oversee the delivery of cloud solutions in Canberra. This position requires Australian Citizenship and current NV1 clearance. The successful candidate will manage service delivery, ensure quality standards are met, and foster stakeholder relationships. This is a 12-month contract with potential extensions.

Qualifications

• Must be an Australian Citizen with NV1 clearance.
• Experience in service delivery management.
• Proven skills in process improvement and customer service support.

Responsibilities

• Manage the execution of process and system improvements.
• Provide end-to-end management of service delivery.
• Monitor service delivery and collect/report performance data.
• Improve service processes and ensure communication to stakeholders.
• Provide operational direction and support to providers.
• Identify and engage with stakeholders, capturing relevant information.
• Develop change implementation plans as required.

Skills

Business Process Improvement

Customer Service Support

Performance Management

Service Level Management

Technology Service Management

Job description

Overview

Service Delivery Manager– NV1 Cleared

• 12 months contract + 2x12-months extension options
• Australian Citizens with current NV1 clearance
• ACT, NSW – Onsite

Our Federal Govt. client is seeking a Service Delivery Manager– NV1 Cleared to manage the delivery of commercial and private cloud solutions. This is a long term contract with initial duration being 12 months!

As the Service Delivery Manager you will manage the delivery of commercial and private cloud solutions to support Client’s goals and objectives. You will need to work with customers and providers to ensure service delivery goals and objectives are met.

Job Duties and Responsibilities

• Manage the execution of process and system improvements.
• Provide end-to-end management of service delivery, whether delivered internally or externally, ensuring that agreed service levels, security requirements, documentation, and other quality standards are met.
• Monitor service delivery and collect/report performance data. Ensure that service delivery meets agreed service levels.
• Develop and improve service processes/procedures and ensure these are communicated to all stakeholders and followed for the sustainment of services provided. Diagnose service delivery problems and initiate actions to maintain or improve levels of service.
• Provide operational direction, support and guidance to providers.
• Identify and engage with relevant stakeholders. Capture and disseminate technical and business information.
• Develop a change implementation plan where required. Monitor and report the impact of change.

Essential Criteria

• Business Process Improvement – SFIA Level 5 - Lead and manage process improvement initiatives, identifying efficiencies and leveraging automation to enhance business outcomes.
• Customer Service Support – SFIA Level 4 - Monitor service delivery channels, apply service standards, and support issue resolution through data analysis and staff briefings.
• Performance Management – SFIA Level 4 - Provide operational guidance, allocate tasks, coach team members, and foster collaborative relationships to support performance goals.
• Service Level Management – SFIA Level 5 - Ensure services meet agreed levels by negotiating SLAs, diagnosing delivery issues, and implementing improvements to operational procedures.
• Technology Service Management – SFIA Level 5 - Oversee the full lifecycle of technology services, ensuring alignment with service levels, security, and compliance, while reporting on performance.

Details

• Submission date: 21/10/2025
• Duration: 12 months contract
• Eligibility: Australian Citizenship with NV1 clearance - Mandatory
• Location: ACT, NSW - Onsite

If this opportunity aligns with your career goals, apply now or contact Varsha at our Canberra office on [phone] for more information.