Service Delivery Manager

Macquarie Group; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

1 wellbeing leave day per year

Up to 5 additional service bonus leave

Up to 20 weeks’ paid parental leave

2 days of paid volunteer leave

Gender affirmation leave (up to 12 mo)

Wellbeing benefits, health checks and

Salary packaging options

Learning and development support

Job summary

Macquarie Group is seeking a Service Delivery Manager to drive consistent service management and delivery across Finance, People and Engagement Data. You will coordinate with capability leaders, stakeholders and technology teams to improve prioritisation, planning, governance and reporting, while ensuring visibility of delivery commitments, risks and dependencies.

You will contribute to the delivery of data services that support critical business outcomes across Finance, Treasury and Risk

Qualifications

• Experience in service delivery, operations or portfolio management coordinating multiple teams.
• Strong planning, prioritisation and stakeholder management translating business needs into delivery outcomes.
• Experience producing clear operational or service performance reporting with workflow tools.

Responsibilities

• Drive consistent service management and delivery practices across Finance and Engagement data services.
• Coordinate across capability leaders, stakeholders and tech teams to improve prioritisation and reporting.
• Support governance, workforce planning and financial performance visibility.

Skills

Service delivery

Portfolio management

Stakeholder management

Planning & prioritization

Reporting

Risk & governance

Tools

Jira

Job description

Other, Projects & Change (non Technology), Technology - Project Management / PMO

The Financial, People and Engagement Data team delivers data platforms, services and insights that support Macquarie’s Finance, Treasury and Risk Management teams. Our team work across Data Warehousing, Solutions, and Data Quality, Observability & Assurance, we enable trusted, high-quality data services that help drive informed decision-making, operational efficiency and effective risk management across the organisation.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

As a Service Delivery Manager, you will play a key role in driving consistent service management and delivery practices across Financial, People and Engagement Data Data. You will work closely with capability leaders, business stakeholders and technology teams to improve how work is prioritised, planned, governed and reported, while providing clear visibility of delivery commitments, risks, dependencies, workforce planning and financial performance.You will coordinate operational processes across multiple teams, support service performance reporting and continuous improvement initiatives, and help ensure effective collaboration between business and technology stakeholders. Your work will contribute to the successful delivery of data services that support critical business outcomes across Finance, Treasury and Risk Management.

What you offer

• Experience in service delivery, business operations, portfolio management or a related discipline, with the ability to coordinate work across multiple teams and priorities
• Strong planning, prioritisation and stakeholder management skills, with experience translating business needs into effective technology and data delivery outcomes
• Experience producing clear operational, portfolio or service performance reporting, including the use of workflow management and reporting tools such as Jira
• A sound understanding of risk management, controls, compliance and assurance practices, with the ability to support governance and operational improvement initiatives
• Experience within data platforms, data operations or financial services environments would be advantageous, alongside exposure to budgeting, resource planning or cost management activities.

What we offer

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

• 1 wellbeing leave day per year
• Up to 5 additional service bonus leave days per year
• Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
• 2 days of paid volunteer leave and donation matching
• Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
• Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
• Access to a wide range of salary packaging options
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Financial Management, People and Engagement

Financial Management, People and Engagement (FPE) provides a single interface for Macquarie’s businesses across key areas of people, strategy, communications and financial management. Comprising two pillars – Financial Management, and People and Engagement – it is responsible for managing the Group’s financial, tax and treasury activities and strategic priorities, fostering our culture through people and community engagement strategies, and engaging with stakeholders to protect and promote Macquarie’s reputation globally.

Inclusion at Macquarie

We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.