Service Delivery Coordinator

BlueScope; Gillman; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

B-flex program

Job summary

BlueScope Distribution is seeking a Service Delivery Coordinator at Wingfield (Gillman). You will coordinate despatch, inventory and service outcomes, acting as the link between Operations, Transport and Sales to ensure timely deliveries and high service levels.

You will collaborate with on-site teams, monitor DIFOT and inventory accuracy, and drive continuous improvements in a fast-paced distribution environment in Australia.

Qualifications

• Strong stakeholder engagement skills across multiple teams.
• Demonstrated experience using SAP and/or Warehouse Management Systems (WMS) for inventory control and operational processes.
• Proven experience in despatch, logistics or distribution coordination in a fast-paced environment.
• High resilience and ability to operate in a complex, multi‑stakeholder setting.
• Strong customer focus with commitment to service excellence.
• Solid understanding of distribution operations including planning, scheduling and material movement.

Responsibilities

• Support service delivery outcomes, inventory coordination, and operational performance at Wingfield.
• Act as central coordinator between Operations, Transport, Sales and stakeholders.
• Coordinate despatch and inventory activities to optimise on-site performance.
• Manage daily inbound and outbound deliveries, including scheduling, receipting, load allocation and manifesting.
• Maintain alignment between Sales, Operations and Transport providers for smooth service delivery.
• Monitor daily performance metrics and address gaps or delays promptly.
• Work with warehouse teams to resolve stock issues and support cycle counts.

Skills

Stakeholder engagement

SAP experience

WMS experience

Despatch coordination

Inventory control

Customer focus

Tools

SAP

Warehouse Management System (WMS)

Job description

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well.We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges andstadiums.

The Opportunity

BlueScope Distributionis looking for aService Delivery Coordinatorto join theBlueScope Distributions Gillmanbased inWingfield. BlueScope Distribution is a single-source provider of product, processing and service solutions in steel and aluminium product. The business supports customers in a variety of industries and works with them to help deliver projects on time and to specification. BlueScope Distribution supports its customers by helping them find the freedom to do what they do best.

The Service Delivery Coordinator plays a key role in supporting service delivery outcomes, inventory coordination, and operational performance at the Wingfield site, which operates in close partnership with Gillman. The role works collaboratively with on-site teams to align activities with Distribution business priorities, ensuring a consistent and high standard of customer service.

Acting as a central point of coordination between Operations,Transport, Sales, and key stakeholders, the position focuses on facilitating clear communication, strengthening alignment, and supporting effective decision-making across multiple functions. The role contributes to the performance of despatch and inventory processes, while working alongside the on-site warehouse team to optimise outcomes and enhance overall operational efficiency.

What Will You Do?

With no two days the same, you will bring a hands-on approach and strong problem-solving skills to continuously support our Distributions operations. You will also:

• build strong day-to-day working relationships by staying aware of stakeholder priorities and changesacross Operations, Sales, and Transport partners
• influence and communicate effectively with stakeholders, ensuring expectations are aligned and messages are tailored to support positive customer and operational outcomes
• drive on-site operational performance at Wingfield by coordinating despatch, inventory activities, and service outcomes
• coordinate daily inbound and outbound deliveries, including scheduling, receipting, load allocation, and manifesting
• act as the key link between Sales, Operations, and Transport providers to ensure smooth and efficient service delivery
• monitor daily performance (e.g. DIFOT, order fulfilment, inventory accuracy) and address any gaps or delays as they arise
• work closely with the warehouse team to maintain accurate inventory, resolve stock issues, and support cycle counts
• manage and resolve service issues and escalations, working proactively to ensure positive customer outcomes

More About You

You are a self-motivated individual with strong technical capability and a passion for learning. You will also have:

• strong stakeholder engagement skills, with the ability to influence, build relationships, and communicate effectively across multiple teams
• demonstrated experience using SAP and/or Warehouse Management Systems (WMS) for inventory control and operational processes
• proven experience in a despatch, logistics, or distribution coordination role within a fast-paced operational environment
• high level of resilience and ability to operate effectively in a complex, multi-stakeholder environment
• strong customer focus, with a commitment to delivering service excellence and achieving positive customer outcomes
• solid understanding of distribution operations, including planning, scheduling, and material movement

Why BlueScope

As we’re creating strength for the future through our people, products and solutions, BlueScope supports you to build your expertise within a safe and positive team environment. At BlueScope, you’ll:

• Learn and develop as you grow. Work alongside specialists and keep your skills and knowledge at the forefront of industry with our lifelong learning culture.
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.
• Build innovative products. Seek better, smarter ways to work, help develop sustainable solutions and make things happen.
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.

We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and we encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. At BlueScope, we offer work-life flexibility through our B-flex program.

It’s an exciting time in our history as, together, we work towards Our Purpose: "We create and inspire smart solutions in steel, to strengthen communities for the future."

Join us, creating strength for the future.