Service Coordinator

Rentokil Initial; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading company in pest control is seeking a Service Coordinator in Port Melbourne. The role involves organizing field services, managing customer interactions, and ensuring administrative compliance. Successful candidates will showcase strong communication, organizational traits, and a proactive approach to tasks. Benefits include mobile phone, cash incentives, and opportunities for career progression in a supportive work environment.

Benefits

Mobile phone

Employee cash incentive programs & bonuses

Comprehensive induction and training

Access to employee assistance program

Ongoing learning and development

Career Progression

Qualifications

• Previous experience in a similar role or fast-paced office environment.
• Strong written and verbal communication skills.
• Excellent phone etiquette.

Responsibilities

• Organisation and scheduling of regular field service activities.
• Maintain reporting spreadsheets within timeframes.
• Respond to customer enquiries and complaints.

Skills

Organisational skills

Communication skills

Time management

Customer service

Collaboration

Tools

Branch Contracts Computer System

Job description

Rentokil is looking for an organised Service Coordinator with strong administrative and communication skills to join the team in Port Melbourne on a full-time basis.

At Rentokil Initial, we are proud to be the global expert in pest control, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

The core responsibilities in this role include:

• Organisation and scheduling of regular field service activities in Pest control
• Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager
• Organise installations and jobs for completion within divisional time frames and expectations
• Respond to customer enquiries/complaints on service and where required as well as arrange necessary non-routine service calls
• Deal with all paperwork and administration related to service activities and routing of documents for entry onto Branch Contracts Computer System
• Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
• Provide ongoing reports requested by management in relations to such items as state of service, jobs, customer service history, specific technician productivity and customer retention
• Maintain reporting spreadsheets within timeframes
  

The ideal candidate will have:

• Excellent phone etiquette
• Strong written and verbal communication skills
• Strong computer skills
• Ability to give clear instructions
• Strong collaboration skills
• Strong time management skills
• Previous experience in a similar role, or fast-paced office environment

Benefits of being part of the Rentokil Initial team:

• Working for the world’s largest pest control company
• Mobile phone
• Employee cash incentive programs & bonuses
• Comprehensive induction and training
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our employees have expanded into other roles across the company

...and more

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

If the idea of working in a highly collaborative, friendly, yet busy, and hardworking team organization that is on a growth trajectory sounds like you, please get in touch!

Employees Testimonial -

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan