Service Consultant

Avant Mutual; Australia; Hybrid; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Great work/life balance: 50% WFH once fully trained

Immaculate offices and onsite amenities

Career growth within a large medical organisation

Job summary

Avant Mutual is seeking a dedicated Service Consultant to join our contact centre in Australia, responsible for delivering consistently superior service to our members. You will assist in member record maintenance and contribute to continuous improvement efforts.

This role offers great work/life balance with the potential for 50% work-from-home arrangements. Ideal candidates will have strong customer service skills, attention to detail, and the ability to confidentially manage sensitive information.

Qualifications

• Proven experience in a service-oriented role with a strong track record.
• Ability to maintain accurate records and handle sensitive information.
• Knowledge of Occupational Health & Safety regulations preferred.

Responsibilities

• Deliver consistently superior service to clients, exceeding expectations.
• Assist with member record maintenance, ensuring accuracy and confidentiality.
• Identify and implement continuous improvement opportunities.

Skills

Customer service skills

Attention to detail

Analytical skills

Communication skills

Job description

About the Role

The purpose of this role is to provide consistently superior service to Avant members and customers.

Service Consultants are our front‑line service staff and need to be knowledgeable on process, procedures and business rules. They are responsible for servicing our members through a variety of different channels, including inbound and outbound phone calls, letters and emails.

Through the course of this role, Service Consultants develop a strong generic knowledge of product, policy and procedures, providing an excellent platform to grow and develop a new career with Avant.

About You

We are seeking a dedicated Service Consultant to join our team. As a Service Consultant, you will be an important part of our contact centre responsible for delivering consistently superior service to our members, ensuring the provision of quality work in all interactions. You will assist with member record maintenance, identify continuous improvement opportunities, and contribute to the overall success of the department.

Key Responsibilities

• Deliver consistently superior service to clients, exceeding expectations.
• Ensure the provision of quality work in all aspects of service delivery.
• Assist with member record maintenance, ensuring accuracy and confidentiality.
• Identify and implement continuous improvement opportunities to enhance service efficiency and effectiveness.
• Contribute actively to the overall success and goals of the department.
• Adhere to Occupational Health & Safety guidelines and promote a safe work environment.

Required Qualifications and Experience

• Proven experience in a service‑oriented role, with a strong track record of delivering excellent customer service.
• Attention to detail and commitment to delivering quality work.
• Ability to maintain accurate records and handle sensitive information with confidentiality.
• Strong analytical skills with the ability to identify and implement process improvements.
• Excellent communication and interpersonal skills.
• Knowledge of Occupational Health & Safety regulations and practices preferred.
• Working rights in Australia (Permanent Resident or Citizen required).
• Be able to commit to a full‑time role (38 hours per week).

Benefits

• Great work/life balance: 50% WFH once fully trained.
• Immaculate offices and onsite amenities.
• Supporting and vibrant team.
• Career growth within a large medical organisation.

Equal Opportunity Employer

Avant supports doctors so they can serve Australia’s diverse communities. Having diversity in our workforce brings valuable perspectives and strengthens our ability to support healthcare professionals.

We therefore welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities.

Our inclusive workplace is somewhere everyone can succeed.