Service Centre Lead — RV/Caravan Diagnostics & Repair

Ezytrail Caravan; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Ezytrail Caravan in Rocklea, Brisbane area is seeking a Service Manager (Full Time) to lead the day-to-day operations of the Service Centre and Workshop. You will plan, schedule and allocate servicing and repair work, coordinate technicians and contractors, and monitor workflow to ensure safety and timely completion.

This role combines hands-on servicing with leadership, overseeing parts coordination, warranty discussions, and customer updates.

Responsibilities

• Lead the day-to-day operations of the Service Centre
• Plan, schedule and allocate servicing and repair work
• Coordinate technicians, service staff and external contractors
• Monitor workshop workflow, productivity and job completion
• Ensure jobs are completed safely, efficiently and within agreed timeframes
• Maintain an organised, productive and professional workshop environment
• Personally undertake servicing, diagnostics and repair work when required
• Diagnose mechanical, electrical and general caravan/RV issues
• Carry out repairs, adjustments, maintenance and rectification work
• Support technicians with complex technical issues and troubleshooting
• Conduct inspections and quality checks before vehicles are released
• Identify recurring technical issues and assist with root-cause resolution
• Ensure repairs meet company, manufacturer and safety standards
• Manage customer enquiries relating to servicing, repairs and technical issues
• Provide customers with clear updates regarding repair progress, costs and expected completion times
• Handle complaints and escalated service matters professionally
• Ensure customers receive a high standard of after-sales support
• Build long-term customer confidence through reliable and professional service
• Coordinate parts requirements to minimise workshop delays
• Work closely with Parts, Warranty, Supply Chain and other internal teams
• Support warranty assessments and rectification work where requiredLiaise with China-based manufacturing, technical and supply chain teams regarding technical issues, parts and product improvement
• Communicate recurring product or quality issues to relevant stakeholders
• Lead, coach and support technicians and service team members
• Set clear expectations around productivity, workmanship and customer service
• Monitor workshop performance and identify opportunities for improvement
• Reduce rework and improve first-time repair quality
• Support recruitment, onboarding and development of service team members as the operation grows
• Maintain appropriate WHS, workshop and company compliance standards

Job description

Ezytrail Caravan in Rocklea, Brisbane area is seeking a Service Manager (Full Time) to lead the day-to-day operations of the Service Centre and Workshop. You will plan, schedule and allocate servicing and repair work, coordinate technicians and contractors, and monitor workflow to ensure safety and timely completion.

This role combines hands-on servicing with leadership, overseeing parts coordination, warranty discussions, and customer updates.