Service Center Associate

Ebro Electronic GmbH; Perth; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Bonus program

Insurance (income protection)

Health insurance

Superannuation

Gym membership discounts

Career development pathways

Job summary

Xylem, a Fortune 500 water technology company, is looking for a Service Center Associate at our Perth branch. You will support customers via phone and email, maintain and update work registers, and effectively schedule workflow to ensure timely completion of maintenance and repair tasks.

You will input and track purchase orders, provide order status updates, report on backlogs, and contribute to exceptional aftermarket service while building long-term relationships with customers.

Qualifications

• 1+ years of customer service or sales support experience.
• Strong problem solving and time management skills.
• Well-developed computer skills in Microsoft Office.
• Attention to detail with ability to work autonomously or in a team.
• Experience with ERPs and CRM software is desirable.

Responsibilities

• Support customers via phone and email.
• Maintain and update work registers and compliance registers.
• Schedule and monitor workflow tasks for timely completion.
• Generate and report backlogs and completed work tasks.
• Input and manage purchase orders from receipt to delivery.
• Provide order status updates and follow up on delays.
• Build and maintain long-term customer relationships.

Skills

Customer service

Sales support

Problem solving

Time management

Attention to detail

Teamwork

Tools

ERPs

CRM software

Microsoft Office

Job description

## Service Center AssociateBewerben: Vor Ort: Perth: Full time: Heute ausgeschrieben: Enddatum: 14. Oktober 2026 (Noch 28 Tage Zeit für Bewerbung): R50657Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.The **Service Center Associate** supports Xylem’s business by coordinating service activities, scheduling technicians for maintenance and repair works, and ensuring effective delivery of aftermarket services.This role also provides administrative and sales support, including preparing service and parts quotations, maintaining service records, managing reports, and delivering exceptional customer service.If you are customer focused, have excellent communication skills and enjoy working as part of a team, then we may have a role for you as a **Service Center Associate** at our**Perth**branch.**The Role:*** Support our customers via phone and email* Maintain and regularly update work registers and compliance registers* Effectively schedule and monitor workflow tasks to ensure timely completion* Generate and report on backlogs, as well as completed work tasks, to track progress* Input purchase orders into the system* Manage purchase orders from receipt through to delivery* Provide order status updates and follow up on any delays* Build and maintain long term relationships with customers**About you:*** 1+ years of comparable work experience preferred* Customer service/sales support capacity* Excellent problem solving and time management skills* Well-developed computer skills Microsoft Office* Strong attention to detail* Ability to work autonomously as well as in a team environment* Competency in using ERPs, CRM software desirable**Benefits:*** Competitive salary + company bonus program* Company-funded income protection insurance* Subsidised health insurance for you and your immediate family* 13% superannuation* Gym membership discounts and wellbeing benefits* Additional leave entitlements* Structured training and career development pathways* Xylem Watermark volunteer program participationAt Xylem, you will be part of a business that values innovation, customer partnership and market leadership, while offering the chance to build your career in a specialised and growing sector.**If you're ready to take the next step in your career, we’d love to hear from you.**