Service Advisor

RAC WA; City Of Rockingham; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

9-day fortnight

Bonus incentive scheme

Uniform and employee benefits

Free roadside assistance

Member discounts on home/contents and车

Job summary

RAC WA is seeking a Service Advisor at the Rockingham Auto Services Centre to manage the member experience during the vehicle service process. You will coordinate with technicians, communicate with customers and provide accurate estimates of repair and maintenance work.

Responsibilities include updating members on status, handling concerns professionally, preparing repair orders, and supporting the team in achieving sales targets. A strong customer-focus and team mindset are essential.

Qualifications

• Excellent customer relationship management and problem solving.
• Technical knowledge of automotive repairs (desirable).
• Strong admin and clerical skills.
• Excellent verbal and written communication.
• Able to work in a team and build positive relationships.
• Willingness to travel between centres.

Responsibilities

• Greet members and confirm vehicle information.
• Provide estimates for repair and maintenance services and explain work.
• Coordinate with technicians to ensure timely completion of repairs.
• Provide regular updates on vehicle status to members.
• Handle member concerns and complaints professionally.
• Prepare and complete repair orders.
• Support achievement of team sales targets and conversion rates.
• Understand revenue and profit targets.
• Provide site and mobile service admin support.

Skills

CRM

Communication

Administrative skills

Teamwork

Problem solving

Job description

JoinRAC WA as a Service Advisor at our Rockingham Auto Services Centre and be part of a team committed to delivering exceptional service to our members and customers.

As one of Western Australia’s most trusted brands, RAC offers a secure and supportive working environment where you can build your automotive career and make a real difference to our members.

What can we offer you?

• Monday to Friday - 38 hours per week, plus 4 hours on alternate Saturdays with penalty rates and flexibility

• 9-day fortnight - enjoy full-time pay while benefiting from a better work-life balance

• Competitive salary + Superannuation + Bonus Incentive Scheme + uniform and employee benefits

• Free Roadside Assistance and generous discounts on home, contents and car insurance, plus exclusive member benefits

• Career development, training and genuine opportunities for growth within RAC

• An active social club and access to hundreds of member-only discounts

• The opportunity to work for one of WA’s most trusted organisations, with a strong focus on people, teamwork and delivering great experiences for our members

What will you be doing?

The successful candidate will be responsible for managing the member experience during the vehicle service process, including coordinating with technicians and communicating with customers.

• Greeting members and confirming vehicle information, including make, model and type of service or repair required

• Providing estimates for repair and maintenance services, explaining the work to be performed and recommending additional work where appropriate

• Coordinating with technicians to ensure timely completion of repairs and maintenance

• Providing regular updates to members on the status of their vehicle

• Handling member concerns and complaints in a professional and timely manner

• Preparing and completing repair orders

• Supporting the achievement of team sales targets and conversion rates

• Understanding revenue and profit targets

• Providing site and mobile service administrative support, including:

What are we looking for?

This role suits a motivated, customer-focused and solution-oriented individual with:

• Outstanding customer relationship management skills, including problem solving and conflict resolution

• Technical knowledge of automotive repairs and servicing (desirable)

• Sound administrative and clerical skills

• Strong verbal and written communication skills

• Effective teamwork skills and the ability to build positive workplace relationships

• Flexibility to travel and work between centres

Supporting Diversity & Inclusion

RAC is an equal opportunity employer committed to creating a workplace where everyone feels valued, respected and included. We welcome applications from people of all backgrounds and encourage you to let us know if you require any adjustments or support throughout the recruitment process.