Senior Workplace Coordinator

Jones Lang LaSalle Incorporated; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Private Health Insurance

18 weeks maternity leave

Employee assistance program

Novated Lease for EV cars

Paid time off for volunteer work

Premium offices

Job summary

Jones Lang LaSalle in Sydney seeks a Senior Workplace Coordinator to lead soft services operations, ensuring a pristine and well-managed workplace. You will liaison with clients, contractors, and occupants, coordinating janitorial, waste, and amenities while upholding high standards of professionalism.

The role requires 3–5 years in facilities coordination, experience with IWMS/CMMS, and strong organizational skills.

Qualifications

• Associate's degree in Facilities Management, Business Administration, or Hospitality.
• 3–5 years in facilities coordination, soft services, building operations, or commercial offices.
• Experience with workplace platforms, employee apps, or IWMS.
• Proficient in CMMS or work order systems and Microsoft Office.

Responsibilities

• Coordinate daily soft facilities services including janitorial cleaning and waste removal.
• Conduct daily walk-throughs and quality inspections of offices, restrooms, and pantries.
• Serve as liaison with soft services contractors and vendors; monitor performance.
• Manage workplace amenities: coffee stations, water dispensers, pantry supplies, vending.
• Respond to service requests via CMMS or workplace apps; dispatch work orders.
• Oversee waste management, recycling, and sustainability initiatives.
• Schedule pest control, deep cleans, and seasonal projects.
• Maintain inventory of cleaning supplies and restroom consumables.
• Generate inspection reports highlighting deficiencies and trends.

Skills

Facilities coordination

Vendor management

Quality inspections

IWMS

CMMS

Microsoft Office

Education

Associate's degree in Facilities Management, Business Administration, or Hospitality

Tools

CMMS

IWMS

Microsoft Office Suite

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

Overview of the Role: As a Senior Workplace Coordinator, you'll be the face of exceptional service delivery for one of our most valued clients, creating an environment where people can do their best work every day. In this role, you'll coordinate and oversee soft services operations—from janitorial cleaning and waste management to hospitality services, and workplace amenities—ensuring every touchpoint reflects the highest standards of professionalism and care. You'll act as the primary liaison between our client, service providers, and building occupants, conducting daily inspections, managing vendor performance, and solving problems before they arise. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees, and this position puts you right at the heart of that mission. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you partner with colleagues, contractors, and stakeholders to deliver seamless workplace experiences. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, giving you exposure to integrated facilities management, sustainability initiatives, and the commercial real estate industry's most forward-thinking practices.

Duties include but are not limited to:

• Coordinate daily delivery of soft facilities services including janitorial cleaning, waste removal, recycling programs, restroom supplies, pest control to maintain a pristine workplace environment
• Conduct daily walk-throughs and quality inspections across office spaces, common areas, restrooms, pantries, meeting rooms, and cafeteria using established checklists and documentation standards
• Serve as day-to-day liaison with soft services contractors and vendors, monitoring performance, ensuring adherence to scope of work, and escalating issues as needed
• Manage workplace amenities including coffee stations, water dispensers, pantry supplies, break room provisions, and vending services to ensure all areas are well-stocked and organized
• Respond to occupant service requests through CMMS or workplace apps, prioritizing and dispatching cleaning, restocking, and amenity-related work orders while tracking completion and satisfaction
• Oversee waste management and recycling programs, monitor collection schedules, track waste diversion metrics, and support sustainability initiatives aligned with client environmental goals
• Schedule and coordinate pest control services, special cleaning projects, and seasonal activities including deep cleans
• Maintain inventory of cleaning supplies, restroom consumables, and amenity provisions, monitoring usage patterns and processing purchase orders to ensure adequate stock levels
• Generate inspection reports highlighting deficiencies, corrective actions, and service performance trends to support data-driven decision making and continuous improvement

Sounds like you? We are looking for someone:

• Associate's degree in Facilities Management, Business Administration, or Hospitality
• 3–5 years of experience in facilities coordination, soft services management, building operations, or commercial office environments
• Experience with workplace experience platforms, employee apps, or integrated workplace management systems (IWMS)
• Strong organizational skills with proven ability to manage multiple tasks, priorities, and vendor relationships simultaneously
• Excellent attention to detail and quality consciousness with commitment to maintaining exceptional workplace environment standards
• Effective communication skills, both written and verbal, with customer service orientation and professional demeanor
• Proficiency in CMMS or work order management systems and Microsoft Office Suite (Outlook, Word, Excel)
• Hands-on approach with willingness to conduct inspections, walk buildings extensively, and address issues directly throughout the day

Preferred qualifications:

• Background in facilities management, property management, hospitality, or related service industries
• Basic understanding of technical building systems such as HVAC, fire protection, electrical systems, or building management systems (BMS)
• Experience supporting procurement processes and vendor coordination
• Familiarity with occupancy planning, space management, or workplace services platforms

Benefits:

Great employee discounts off fitness, wellbeing & other renowned brands 18 weeks paid maternity leave Private Health Insurance Discounts Active Social Club Employee assistant program Novated Lease for EV cars Paid time off for volunteer work Career Opportunities with Australia's #1 Commercial Real Estate firm Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location: On-site –Sydney, NSW

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

Please direct any other general recruiting inquiries to our Contact Us page. For further information, visit jll.com.