Senior Workforce Analyst: AI-Driven Planning

RACV; City of Melbourne; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Flexible work environment

Generous discounts on home and car insurance

Club Membership benefits

Discounts from corporate partners

Job summary

A leading insurance and roadside assistance provider in Australia is seeking a Senior Workforce Analyst to enhance workforce planning practices. This role emphasizes adopting digital, AI-driven and automation-enabled approaches, and involves leading a team to optimize workforce deployment. Candidates should have 2+ years of leadership experience and technical capability in workforce planning systems. The position offers flexible work culture and significant discounts on RACV products.

Qualifications

• 2+ years of people leadership experience is essential.
• Experience supporting technology adoption in workforce planning or contact centre environments is desirable.
• Strong understanding of workforce planning methodologies required.

Responsibilities

• Identify and implement automation opportunities across operational workflows.
• Lead the adoption of AI-driven tools and digital solutions.
• Monitor and quantify the impact of automation projects.

Skills

Leadership experience

Technical capability across workforce planning functions

Data analysis and reporting

Communication skills

Tools

Aspect software system

Excel

Power BI

Job description

A leading insurance and roadside assistance provider in Australia is seeking a Senior Workforce Analyst to enhance workforce planning practices. This role emphasizes adopting digital, AI-driven and automation-enabled approaches, and involves leading a team to optimize workforce deployment. Candidates should have 2+ years of leadership experience and technical capability in workforce planning systems. The position offers flexible work culture and significant discounts on RACV products.