Senior Tow Operations & Service Delivery Lead

Nationwide Group; Sydney; Presencial; AUD 140.000 - 200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

A flexible work environment

Discounts on RACV products and خدمات

Leadership programs and workshops

Workplace culture that celebrates achi

Achievement driven culture

Descripción de la vacante

Nationwide Group seeks a Senior Service Delivery Manager to lead NSW towing operations from our Silverwater offices, reporting to the State Manager. You will oversee Tow Truck Operators, contractor networks and resources to achieve safety, service, and commercial outcomes, guiding ongoing performance improvements on-road and in-office.

The role demands an experienced operational leader who can drive accountability, build capable teams and optimize workflows in a dynamic environment.

Formación

• Strong people and operational leadership experience in a fast-paced environment.
• Experience managing a contractor workforce.
• Proven track record of building capable teams and driving performance and accountability.
• Strong commercial judgement and operational decision-making skills.
• Ability to influence, build relationships and navigate challenging conversations.
• Data-driven approach to improving operational performance.
• Transport, logistics, automotive, roadside assistance or field services experience is highly regarded.
• Relevant qualifications in Business, Management or Transport & Logistics will also be well regarded.

Responsabilidades

• Lead operational performance to meet customer demand and service commitments.
• Build and strengthen a high-performing network of Tow Truck Operators and contractor partners.
• Set clear expectations and drive accountability across performance, behaviour, safety and compliance.
• Manage workforce, contractor and fleet capacity to meet operational demand.
• Use operational and commercial insights to improve productivity, efficiency and service delivery.
• Build strong relationships with customers, contractors and internal stakeholders.
• Lead continuous improvement and operational change initiatives.
• Champion a strong safety culture across operations.

Conocimientos

People leadership

Contractor workforce

Team building

Commercial judgement

Stakeholder management

Data-driven decision making

Educación

Business/Management/Transport & Logistics

Descripción del empleo

Nationwide Group seeks a Senior Service Delivery Manager to lead NSW towing operations from our Silverwater offices, reporting to the State Manager. You will oversee Tow Truck Operators, contractor networks and resources to achieve safety, service, and commercial outcomes, guiding ongoing performance improvements on-road and in-office.

The role demands an experienced operational leader who can drive accountability, build capable teams and optimize workflows in a dynamic environment.