Senior Teleoperations Lead

TSMG; Town of Cambridge; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Leadership role in growing robotics sector

Career growth opportunities

Collaborative work environment

Job summary

TSMG is looking for a Senior Teleoperations Lead in Town Of Cambridge, Australia. This role involves overseeing robotics operations teams that support AI training and deployment programs. The ideal candidate should possess strong operational leadership and experience in robotics or similar fields.

This position offers the opportunity to work on exciting international projects, help scale robotics tasks, and ensure operational excellence in a rapidly growing robotics sector.

Qualifications

• Proven success in leading operational teams.
• Strong communication abilities in fast-paced settings.
• Experience with teleoperations or autonomous systems.

Responsibilities

• Lead and coordinate teleoperations teams.
• Monitor operational KPIs and productivity.
• Serve as main contact for stakeholders.

Skills

Operational leadership

Communication skills

Organizational skills

Experience in robotics operations

Technical operations

Job description

About the Role

We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.

In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.

The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.

Key Responsibilities

Team Leadership

• Lead and coordinate teleoperations teams across multiple shifts
• Manage daily staffing and operational coverage
• Support onboarding, training, and mentoring of new operators
• Promote compliance with safety and operational procedures

Operations Management

• Monitor operational KPIs and productivity metrics
• Ensure delivery against quality and performance targets
• Coordinate robot deployment schedules and operational readiness
• Manage incident escalation and resolution processes

Stakeholder Coordination

• Serve as the primary operational contact for internal and external stakeholders
• Collaborate with engineering, product, and project management teams
• Prepare operational reports and performance summaries
• Support customer-facing robotics programs and deployments

Requirements

Essential

• Previous experience leading operational teams
• Strong communication and organizational skills
• Experience in robotics operations, teleoperations, autonomous systems, fleet management, control rooms, or technical operations
• Ability to work in fast-paced, technology-driven environments

Preferred

• Experience supporting robotics, AI, AV/ADAS, drone, or automation programs
• Experience managing distributed or shift-based teams
• Technical background in engineering, operations, or industrial environments

What We Offer

• Leadership role within a rapidly growing robotics sector
• Opportunity to help scale next-generation robotics deployments
• International projects and client exposure
• Career growth opportunities across robotics and AI operations
• Collaborative environment working alongside engineering and product teams