Senior Technology Consultant

ServiceNow; Council of the City of Sydney; On-site; AUD 130,000 - 160,000; Full time

Job summary

A global technology company based in New South Wales is seeking a Senior Technical Consultant for its AI and Platform team. The candidate will engage with major clients to implement ServiceNow's solutions, ensuring digital transformation and customer satisfaction. Ideal candidates should have extensive experience with the ServiceNow platform and demonstrated expertise in integrating AI technologies into customer workflows. This role involves significant collaboration across various teams and offers up to 25% travel annually.

Benefits

Diverse and inclusive workplace

Innovative technology solutions

Opportunity for digital transformation projects

Qualifications

• At least 7 years of experience with ServiceNow across various technologies.
• Ability to influence complex customer environments.
• Creative problem-solving skills.

Responsibilities

• Drive digital transformation solutions with customers.
• Lead project streams delivering customer outcomes.
• Collaborate with sales and product teams for successful deployments.

Skills

Configuration/development experience in ServiceNow platform

Ability to integrate AI into work processes

Excellent communication and collaboration skills

JavaScript, HTML, AngularJS, React

Customer-centric mentality

Job description

Company Description: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Customer Excellence Group (CEG) is ServiceNow’s internal professional services organisation. The CEG team at ServiceNow works with customers to help them achieve their business outcomes by providing proven practice guidance and technical expertise. As part of the CEG Expert Services Delivery team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to realise the value of their ServiceNow investment, while making ServiceNow the best buying decision they’ve ever made.

The Role:

This Senior Technical Consultant is part of the Platform, Data and AI team in APAC (Asia Pacific) and will have the opportunity to work with our biggest customers throughout the region. This Senior Technical Consultant - Platform, Data and AI role is a functional and technical expert consulting with customers on implementing a ServiceNow Platform, Data and AI solutions – all with the goal of accelerating adoption and driving customer business outcomes.

The role requires the person to be laser-focused on solving for the most relevant customer challenges, consulting with customers on implementation solution designs and configuring the ServiceNow Platform, Data and AI products aligned to best practices.

The ideal candidate for this role will be passionate about AI and application design and development with deep product expertise, thrives in complex technical challenges, and be capable of leading both design and build activities across a cross-functional set of stakeholders (Customers, Partners, and less experienced team members).

What you get to do in this role:

• Drive innovative business and digital transformation solutions with our customers.
• Be a Lead member for one or more streams in large customer projects and focused on delivering substantive customer outcomes.
• Collaborate with cross-functional teams, including sales and product development, to ensure the successful deployment of ServiceNow’s Generative AI and Platform solutions.
• Design: You will bring gravitas to customer meetings and workshops and be able to identify customer use cases, requirements and other relevant inputs for the overall success of the deployment. Run customer design workshops across Generative AI, Platform, App Engine, and Workflow Data Fabric solutions. Use your excellent communication skills to lead all the technical aspects of project delivery and solution delivery including presenting technical and business concepts to a variety of stakeholders.
• Build: You will be a key member of our expert team and will configure custom AI, Applications, Workflows and UI and use your customer-centric interpersonal skills to work in culturally diverse, matrixed project teams. Prepare customer-facing technical deliverables and responsible for quality of configured/developed solution.
• Presales: Provide services pre-sales support by conducting implementation solution presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives and Solution Consultants.
• Innovation: You will have the opportunity to contribute your innovation ideas for best practices, service offerings, and implementation methodology to the wider global team in CEG as well as our GenAI and Platform product teams.
• Up to 25% travel annually, driven by customer needs and internal meetings.

Qualifications:

• At least 7 years of configuration/development experience in ServiceNow platform across highly-capable technologies – inclusive of Now Assist, Virtual Agent, AI Search, custom applications, integrations, portals and UI Builder workspaces.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems.
• Interacts well with both technical and non-technical customers, attains relevant technical and business requirements and designs comprehensive solutions.
• Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids.
• Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success.
• Customer-focused mindset and commitment to delivering high-quality results.
• Creative and analytical mindset with strong problem-solving skills.
• Curious about new technology, proactive and a self-starter.
• Ability to work effectively in a fast-paced, dynamic environment.
• Excellent communication and collaboration skills.
• Proven team player and team builder.
• Familiarity with Agile methodologies and experience working in an Agile environment.
• Strong Technical skills: Artificial Intelligence, Machine Learning, or Data Science. Strong in JavaScript, HTML, and libraries/frameworks such as AngularJS, and components-based solutions like Angular 2+ or React.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.