Senior Technician (Client Services) (532795)

Department of Health, Tasmania; City of Hobart; On-site; AUD 98,000 - 104,000; Full time

Job summary

A public health organization in Hobart is seeking an ICT Deployment Technician responsible for installing and configuring ICT hardware across healthcare facilities. Candidates should possess relevant ICT qualifications and industry certifications, alongside strong customer service and communication skills. This full-time role offers a salary of $98,255 to $103,069 annually, plus benefits including professional development opportunities and fitness access.

Benefits

Professional development and accelerated pathways

Fitness Passport access for fitness facilities

Qualifications

• Ability to deliver technology-based solutions in a fast-paced environment.
• Demonstrated capacity to provide clear advice to various stakeholders.

Responsibilities

• Install, configure, and deploy ICT hardware and software across healthcare facilities.
• Provide technical escalation support for junior staff.
• Perform new PC deployment and retrieve decommissioned IT hardware.

Skills

Excellent customer service

Technical support

Team collaboration

Interpersonal communication

Education

Appropriate qualifications in ICT or related discipline

Industry recognised certifications

Job description

The role:

The successful applicant will be responsible for:

• New PC Deployment including software and printer installation
• Replacement of aged PC's
• Retrieval and decommission of IT Hardware
• Technical escalation for junior staff
• Other logistical duties including a requirement for a current Australian driver's license

The DTSG Hardware Deployment Team:

As an ICT Deployment Technician, you will be responsible for the installation, configuration, and deployment of ICT hardware and software across healthcare facilities. Your work ensures that systems are correctly set up, secure, and ready for use by clinical and administrative staff.

You will need:

• Ability to deliver technology-based solutions, excellent customer service and accurate technical support within a high paced and complex work environment.
• Demonstrated ability to work collaboratively within a team and to foster understanding and learning.
• Well-developed interpersonal and communication skills including the capacity to provide clear advice and technical instructions to a broad range of stakeholders and customers.

Why Tasmania:

The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health, and primary healthcare services to the Tasmanian community through more than 300 sites.

Tasmania, Australia's only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmania’s public health system means building strong connections with colleagues and patients. It also means embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community during work.

Details of appointment:

Permanent full time, day worker position, working 76 hours per fortnight, commencing as soon as possible.

• Notwithstanding hours to be negotiated with the successful applicant.

Salary:

$98,255 to $103,069 per annum. Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022

Benefits available to eligible candidates:

• Professional development and accelerated pathways.
• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family.

Eligibility:

Successful applicants will be required to meet the essential criteria.

• Appropriate qualifications in ICT or related discipline
• Industry recognised certifications
• Current Driver’s Licence

Equal Employment Opportunity:

The Department of Health is committed to equal employment opportunity and encourages applications from all qualified candidates, including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.