Senior Technical Support Engineer - Ethernet and AI Infrastructure

NVIDIA Corporation; Australia; Remote; AUD 120,000 - 180,000; Full time

Job summary

NVIDIA Corporation in Australia is seeking a Senior Technical Support Engineer with deep expertise in Ethernet networking and AI infrastructure to own complex investigations and high-severity escalations.

You’ll operate as a trusted advisor to enterprise and cloud customers, coordinate cross-functional teams, reproduce issues, analyze data, and drive resolutions while contributing to product improvements and proactive automation.

Qualifications

• 5+ years of in-depth technical support and debugging for networking, hardware, or enterprise infra.
• Deep knowledge of Ethernet, TCP/IP, L2/L3 technologies, and data-center networking.
• Experience troubleshooting complex network issues using diagnostic tools and telemetry.
• Strong Linux admin and networking skills to diagnose servers and performance issues.
• Excellent communication, leadership, and customer-facing skills.
• Experience with agentic AI tools for diagnostics and automation is a plus.

Responsibilities

• Investigate and resolve complex issues involving Ethernet networking, Linux, servers, and AI infra.
• Own critical customer issues from initial response through resolution; coordinate cross-functional teams.
• Reproduce problems, analyze data, identify root causes, and drive resolutions.
• Serve as a trusted technical advisor to enterprise, cloud, and service-provider customers.
• Lead high-severity incidents with calm, decisive guidance and effective prioritization.
• Collaborate with Engineering/Product to improve tools, docs, and troubleshooting methods.

Skills

Networking

Linux systems

Troubleshooting

Customer communication

Crisis management

Technical leadership

Automation

Python

Bash

Ansible

YAML

APIs

Kubernetes

Docker

Education

Bachelor’s or Master’s degree in Computer Science / Computer Engineering / Electrical Engineering / Networking

Tools

tcpdump

Wireshark

Packet generators

Telemetry

Log-analysis tools

Job description

We are seeking a highly motivated Senior Technical Support Engineer with deep expertise in Ethernet networking and AI infrastructure. In this highly visible, customer-facing role, you will own complex technical investigations and critical escalations involving large-scale data center and AI environments. As a member of our NVEX Global Technical Support team, you will serve as a trusted technical advisor to strategic customers. The ideal candidate combines strong hands-on troubleshooting skills with excellent customer communication, crisis management, and technical leadership. You will collaborate closely with Engineering, Product Management, Marketing, and Support teams to resolve issues and improve our products and support practices.

What you’ll be doing Investigate and resolve complex issues involving NVIDIA Ethernet networking, Linux systems, servers, and large-scale AI infrastructure, including end-to-end solutions such as NVIDIA Spectrum-X. Own critical customer issues from initial response through resolution, coordinating cross-functional teams and providing clear, timely communication to customers and leadership. Reproduce customer problems, analyze diagnostic data, identify root causes, and resolve issues involving installation, operation, maintenance, performance, and multivendor interoperability. Serve as a trusted technical advisor to enterprise, cloud, and service-provider customers through telephone, email, and conference-based support engagements. Partner with Engineering and Product teams to translate field findings into product improvements, support tools, technical documentation, and troubleshooting methodologies. Provide technical leadership during high-severity incidents, remaining calm and decisive while managing priorities, risks, and customer expectations. Improve support effectiveness through automation, knowledge sharing, structured debugging practices, and the practical use of agentic AI tools.

What we need to see 5+ years of experience providing in-depth technical support and debugging for networking, hardware, software, or enterprise infrastructure products. Deep knowledge of Ethernet and data center networking, including TCP/IP, Layer 2 and Layer 3 technologies, ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF, routing, and switching. Proven experience troubleshooting complex network issues using tcpdump, Wireshark, packet generators, telemetry, and log-analysis tools. Strong Linux system administration and networking skills, including the ability to diagnose server, operating-system, driver, hardware, and performance issues. Excellent customer-facing, written, verbal, and presentation skills, with the ability to explain complex technical issues, manage expectations, and build trust with customers and executives. Proven ability to lead high-severity customer situations, coordinate multiple technical teams, make sound decisions under pressure, and drive issues to timely resolution. Strong analytical, organizational, and prioritization skills, with the ability to work independently and manage multiple complex issues. Practical experience using agentic AI technologies such as Claude, Codex, or Cursor to improve troubleshooting, automation, documentation, or day-to-day productivity. Hands-on experience with AI infrastructure and at least two of the following areas: data centers, distributed systems, accelerated servers, virtualization, deep learning frameworks, Docker, Kubernetes, or high-performance computing – advantage. A bachelor’s or master’s degree in Computer Science, Computer Engineering, Electrical Engineering, Networking, or a related discipline, or equivalent practical experience.

Ways to stand out from the crowd Experience troubleshooting large-scale AI clusters, high-performance computing environments, cloud infrastructure, or hyperscale data centers. Expertise in advanced networking technologies such as VXLAN, EVPN, RoCE, RDMA, congestion control, quality of service, and lossless Ethernet. Knowledge of AI and HPC technologies such as GPUs, NCCL, MPI, Slurm, distributed training frameworks, and workload orchestration. Experience with NVIDIA networking, accelerated computing, Spectrum-X, or NVIDIA AI Enterprise technologies. Proficiency with Python, Bash, Ansible, YAML, APIs, or similar technologies used for diagnostics and automation.

We are looking for a technically accomplished support engineer who can solve difficult infrastructure problems, earn customer trust, and lead effectively during critical situations. If you are passionate about Ethernet networking, AI infrastructure, and delivering an outstanding customer experience, we would like to hear from you. NVIDIA pioneered accelerated computing. Today, our AI infrastructure powers global intelligence, transforming every industry. Learn more about NVIDIA.