Senior Technical Manager

HCL Technologies Limited; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

HCL Technologies Limited in Melbourne seeks a Senior Technical Manager to bridge business teams and SAP technical support, ensuring SAC reports are understood, adopted, validated, and trusted.

You will lead SAC report/dashboard development, validate outputs against SAP S/4HANA, and drive governance and data quality improvements with cross-functional stakeholders.

Qualifications

• Strong stakeholder engagement and communication skills.
• Analytical mindset with ability to translate business needs into reporting requirements.
• Experience gathering requirements and guiding analytics initiatives.
• Proven ability to train/mentor users and drive adoption of analytics solutions.
• Hands-on SAC reporting, dashboard development, and analytics expertise.

Responsibilities

• Understand SAC reports, dashboards, and data models and serve as primary contact for business users.
• Lead SAC reporting and analytics initiatives and guide business users in using reports effectively.
• Validate outputs against business requirements and S/4HANA source data for accuracy.
• Collaborate with sales, aftersales, and cross-functional teams to capture data needs and governance.
• Identify data quality issues and coordinate remediation with respective support teams.
• Proactively enhance reports, improve data quality, and strengthen reporting governance.

Skills

Stakeholder engagement

Communication skills

Analytical mindset

Requirement gathering

Training/mentoring

Tools

SAP Analytics Cloud (SAC)

SAP S/4HANA

Data reconciliation

Job description

Career Opportunities: Senior Technical Manager (185389)

Requisition ID185389-Posted11/10/2026

SAP SAC Reporting Analyst who can act as a bridge between business teams and technical support teams, ensuring that available reports are understood, adopted, validated, and trusted by the business.

Key Responsibilities

• Understanding of existing SAC reports and dashboards, data models.
• Act as the primary point of contact for business users regarding SAC reporting and analytics.
• Support and guide business users in effectively utilizing available SAC reports and dashboards.
• Validate report outputs against business requirements and SAP S/4HANA source data to ensure accuracy and reliability.
• Investigate reporting discrepancies by working closely with SAP S/4HANA support teams and business stakeholders.
• Collaborate with Aftersales and National Sales teams to understand business processes, reporting requirements, and data challenges.
• Identify and analyze SAP S/4HANA master data issues affecting reporting outcomes and coordinate corrective actions with relevant support teams.
• Perform data reconciliation and root-cause analysis to ensure consistency between source systems and SAC reports.
• Proactively identify opportunities to enhance existing reports, improve data quality, and strengthen reporting governance.

Skill Requirements

• Strong hands-on experience with SAP Analytics Cloud (SAC), including reporting, dashboard development, and analytics.
• Strong understanding of SAP S/4HANA data structures, master data, and business processes.
• Ability to understand business requirements and translate them into meaningful reporting insights.
• Experience supporting business users and driving adoption of reporting and analytics solutions.
• Excellent stakeholder engagement, communication, and facilitation skills.