Senior Technical CSM - Cloud Security (Sydney, NV1/NV2)

Netskope; Australia; On-site; AUD 120,000 - 150,000; Full time

Job summary

Netskope is seeking a proactive Technical Customer Success Manager (TCSM) in Sydney to lead post-sales success for enterprise customers. This role demands a blend of deep technical expertise and strategic leadership, focusing on driving customer adoption and business value realization.

The successful candidate will have over 5 years in Customer Success or similar roles, strong stakeholder management skills, and an ability to thrive in high-growth environments. An emphasis on cloud security and SSE/SASE architectures is critical.

Qualifications

• 5+ years of experience in Customer Success or similar roles.
• Proven ability to drive customer adoption and retention.
• Strong organizational skills managing competing priorities.

Responsibilities

• Lead structured post-sales handoffs from Sale.
• Drive a structured onboarding program for early adoption.
• Analyze support cases and usage trends for customer health.

Skills

Customer Success Management

Technical Account Management

SSE/SASE architectures

Cloud Security

Information Security

Stakeholder Management

Customer-Centric Approach

Education

Bachelor’s Degree (BSc)

Job description

Netskope is seeking a proactive Technical Customer Success Manager (TCSM) in Sydney to lead post-sales success for enterprise customers. This role demands a blend of deep technical expertise and strategic leadership, focusing on driving customer adoption and business value realization.

The successful candidate will have over 5 years in Customer Success or similar roles, strong stakeholder management skills, and an ability to thrive in high-growth environments. An emphasis on cloud security and SSE/SASE architectures is critical.