Senior Team Leader - Aged Care Sales

at; City of Melbourne; Hybrid; AUD 100,000 - 125,000; Full time

Job summary

A leading aged care provider in Melbourne is seeking a Senior Team Leader to lead a dedicated admissions team. The role focuses on delivering a consistent and person-centered experience for residents and families, ensuring compliance across multiple sites. The position offers a hybrid work model and an attractive salary package of $130K + Super + Salary Packaging. The ideal candidate has strong leadership skills and extensive experience in aged care admissions.

Benefits

Attractive salary package

Hybrid work model

Career growth opportunities

Qualifications

• 3–5+ years’ experience in aged care admissions or related roles.
• Demonstrated leadership of high-performing teams.
• Strong knowledge of aged care funding and compliance.

Responsibilities

• Oversee a team managing the admissions process.
• Ensure a person-centered experience for residents and families.
• Contribute to process design and best practice frameworks.

Skills

Leadership

Effective Communication

Conflict Resolution

Knowledge of Aged Care Compliance

CRM Expertise

Tools

Aged Care Platforms

Job description

Senior Team Leader - Aged Care Sales | Hybrid flexibility
Are you an experienced leader in aged care admissions looking for your next challenge? This is a unique opportunity to lead a dedicated team, enhance the customer journey, and contribute to occupancy outcomes within a respected aged care provider.

The Role
As Team Leader, you will oversee a group of Admissions Coordinators who manage the end-to-end admissions process. Your focus will be on delivering a consistent, person-centred experience for residents and families while ensuring compliance and best practice across multiple sites.

Why Apply?

• Attractive package: $130K + Super + Salary Packaging to maximise your take-home pay
• Hybrid flexibility: Balance office time with the ability to work from home
• Leadership impact: Shape, mentor and guide a team while directly influencing the admissions experience for residents and families
• Strategic visibility: Work closely with senior stakeholders across multiple homes and service areas
• Continuous improvement focus: Opportunity to contribute to process design, system development, and best practice frameworks
• Stability and growth: Join a well-established provider with long-term security and the scope to grow your career in aged care leadership
• Purpose-driven work: Play a critical role in ensuring families feel supported during one of life’s most important transitions

About You
We are seeking a proven people leader with a strong background in aged care sales and admissions, who thrives in a fast-paced and customer-focused environment.

To be successful you will bring:

• 3–5+ years’ experience in aged care admissions, client services, or operations
• Demonstrated leadership of high-performing teams
• Strong knowledge of aged care funding, fees, and compliance
• CRM and systems expertise (aged care platforms highly regarded)
• Excellent communication, coaching, and conflict resolution skills
• Ability to manage competing priorities while maintaining service excellence

Apply now to take the lead in a role where you can combine operational excellence with people leadership, making a genuine impact on the admissions journey for residents and their families.