Senior Team Leader

Queensland Government; Toowoomba Regional; On-site; AUD 90,000 - 120,000; Full time

Job summary

Queensland Government's Darling Downs Assessment Service Centre (DDASC) in Toowoomba City seeks an energetic Senior Team Leader to lead staff and deliver high-quality child protection services.

You will allocate tasks, develop service responses with partners, identify training gaps, foster collaboration, participate in the Service Centre Management Team, and provide expert advice on complex cases to ensure effective client outcomes.

Responsibilities

• Provide leadership and management of staff to deliver quality child protection service delivery consistent with legislation, departmental policies, practice guidelines and statutory responsibilities.
• Allocate, prioritise and perform work tasks in accordance with departmental policy, the Framework for Practice, practice guidelines and statutory, financial and administrative delegations.
• Develop appropriate service responses to meet the identified needs of clients including children, young people, families, carers, the community, public and non-government sectors and service providers.
• Identify training needs and collaborate with the relevant training and development specialists in defining the training gap, to enable content development and implementation.
• Develop enduring service delivery partnerships to enhance cross-sector collaboration, and support staff attendance at training and development and the delivery and co-ordination of local child protection services.
• Foster a culture and philosophy of frontline service delivery, cooperation, team work, high quality people management, commitment to excellence and a professional ethic which ensures the service team continues to meet the department's vision, values and priorities.
• Actively participate as a member of the Child Safety Service Centre Management Team and in quality assurance reviews of the service centre.
• Provide authoritative and specialist advice and decisions on complex casework matters, child protection policy, legislation and practice to relevant service centre staff to assist in the coordination of quality and appropriate client services.
• Enhance the local regional community by actively practicing and promoting excellence in service delivery and public administration and identifying opportunities for improving regional client service.

Job description

Are you an energetic, enthusiastic person who wants to work in a fast-paced and dynamic environment, contributing to positive change for families? Do you have superior communication and problem-solving abilities, along with skills in navigating complex situations? Do you want the perks of a big city while enjoying the gorgeous countryside right on your doorstep, enjoying lower cost of living and an abundance of schooling options for your children? If yes, then Darling Downs Assessment Service Centre (DDASC) in Toowoomba City is the place for you.Your Responsibilities:As a DDASC Senior Team Leader your key responsibilities are:Provide leadership and management of staff to deliver quality child protection service delivery consistent with legislation, departmental policies, practice guidelines and statutory responsibilities and in accordance with best practice Human Resource principles.Allocate, prioritise and perform work tasks in accordance with departmental policy, the Framework for Practice, practice guidelines and statutory, financial and administrative delegations.In conjunction with the Service Centre Manager, develop appropriate service responses to meet the identified needs of clients including children, young people, families, carers, the community, public and non-government sectors and service providers.Identify training needs and collaborate with the relevant training and development specialists in defining the training gap, to enable content development and implementation. Provide advice to the relevant training and development specialists in the region regarding your evaluation of appropriate programs that support quality service delivery'Develop enduring service delivery partnerships to enhance cross-sector collaboration, and support staff attendance at training and development and the delivery and co-ordination of local child protection services.Foster a culture and philosophy of frontline service delivery, cooperation, team work, high quality people management, commitment to excellence and a professional ethic which ensures the service team continues to meet the department's vision, values and priorities.Actively participate as a member of the Child Safety Service Centre Management Team and in quality assurance reviews of the service centre.Provide authoritative and specialist advice and decisions on complex casework matters, child protection policy, legislation and practice to relevant service centre staff to assist in the coordination of quality and appropriate client services.Enhance the local regional community by actively practicing and promoting excellence in service delivery and public administration and identifying opportunities for improving regional client service.Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.