Senior Systems Engineer (Level 3)
Tech Guardian
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Benefits offered by this job
Job summary
Tech Guardian is seeking a Senior Systems Engineer (Level 3) to provide tier-3 escalation support and to engineer high-level projects for clients in the Lake Elsinore area, with on-site work and remote collaboration. The candidate must have MSP experience and a strong networking background, including server environments and Active Directory design.
The role offers substantial certification growth and a competitive benefits package.
Qualifications
- MSP experience required; you must have worked for an IT service provider.
- Experience with PSA/Ticketing and RMM tools.
- Strong customer service and multitasking abilities.
- Ability to manage multiple projects with minimal supervision.
Responsibilities
- Resolve escalated tickets and provide tier-3 support.
- Design and implement complex networking and server solutions.
- Plan migrations and coordinate with lower level techs.
- Document procedures and create knowledge articles.
Skills
Education
Tools
Job description
- If you have not worked for an MSP (at least an IT Service Provider) it is highly unlikely that you'll be considered for this position.
- If you have not worked for an MSP (at least an IT Service Provider) it is highly unlikely that you'll be considered for this position.
Tech Guardian is a Managed Service Provider (MSP) that has been in business for over 19 years. We are an award-winning IT company rated in the top 5% in USA, with expertise across all IT environments. Our office is located in Lake Elsinore, and we serve small and medium businesses throughout the Inland Empire. Tech Guardian provides something different than what is traditionally done in the IT space. We provide proactive IT services, not break/fix, so our techs are responsible for engineering system solutions to protect customers from downtime. Our business is steadily growing, and we need engineers and technicians with a strong desire to grow with our company and be a team player. Tech Guardian values its employees and invests in their long-term growth. We expect our technicians to advance and grow in the company by certifying in a range of products and we compensate with pay raises with each certification. We provide paid technical training each week and we reimburse the cost of each passed certification. Every team member becomes a part of the Tech Guardian family and we frequently have team activities to maintain strong working relationships. Our employees work for Tech Guardian because they enjoy the atmosphere, the camaraderie and the challenge of solving new problems each day.
Tech Guardian is seeking a Senior Level Systems Engineer with strong Networking to support our clients (Level 3). Senior Engineers provide tier-3 escalation support for lower level engineers and technicians, resolving complex issues beyond the skill of level 1 or 2 technicians. They also plan and engineer high level projects for clients. They work in our network operations center in Lake Elsinore and they work on-site at our clients' facilities (within 30 miles of our office). They work directly with clients on-site and remotely to troubleshoot problems and plan projects. Therefore, they must have reliable transportation, exceptional customer services skills and look and act professional. In addition, they train and direct lower level Techs.
- Resolve escalated tickets
- Oversee testing and maintenance of client backups and BDR compliance
- Proactively design solutions for a better client experience
- Implement & troubleshoot Microsoft server environments
- Secure data networks using industry best practices
- Design complex Group Policies
- Design and setup TCP/IP networks including RDP, DNS, DHCP, WINS and VPN
- Implement and configure Active Directory
- Build and configure IBM/Dell/HP server equipment
- Setup and implement virtual environments using HyperV/VMware
- Design, setup and implement Exchange 2016/2019/M365
- Configure and troubleshoot switches, routers and firewalls
- Install equipment and application software
- Assist helpdesk and field techs with overflow tickets
- Troubleshoot and repair hardware
- Plan, structure and implement migrations and other projects while directing lower level techs
- Fully document all procedures and tasks and create documentation for lower level techs
- Previous experience working for an MSP
- Experience with PSA/Ticketing System and RMM tools
- A service oriented attitude - you do what it takes to get the job done correctly
- Have the ability to manage multiple projects simultaneously with minimum oversight
- Be eager to learn, pick up new technologies and be proficient in a short time
- Working knowledge of a broad range of technologies
- Be a team player, avoid complaining and be motivated to advance and grow
- Have a teachable and positive attitude at all times
- Meticulous - you have a fine eye for details
- Resourceful Problem Solver - you always find a way to make it work
- Convey confidence while building rapport with clients
- Reliable, trustworthy and honest
- Articulate - you can communicate professionally over the phone, in person and in writing
- Ability to communicate technical information to nontechnical people
- Skill in organizing resources and establishing priorities
- Ability to work under pressure and manage stress
- 6+ Years Help Desk / Field Tech Experience
- Degree in a related field preferred
- System Admin & Network Admin Experience
- Desired Certs: MCSE, CCNP, CISSP, VCP
- Occasional travel to a clients' facilities
- 40 hours/week (we pay overtime!)
- $36.53 - $43.32 / hour (based on experience and certifications); plus travel and significant bonuses
- Competitive benefits package available after 90 days
- Typical shift: 7am – 4pm with some evenings and occasional weekends (on a rotational basis)
- Must be able to pass a drug test
- Occasionally lift and/or move up to 50 pounds
- Frequently bend, lift, stand and crawl under desks
- Access to top tier training materials and certifications
- Learn and apply IT best-practices
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