Senior Support Worker

Achieve Australia; Sydney; On-site; AUD 60,000 - 76,000; Part time

Benefits offered by this job

Salary packaging options

Car leasing via salary packaging

Free personal & financial counselling

Flexible work arrangements

Regular training & paid induction

Opportunities for advancement

Job summary

Achieve Australia is seeking a Senior Support Worker to deliver practice leadership, promote active and individual support, and oversee the implementation of Individual Support Plans for clients with complex needs. The role supports clients to develop skills, maximise independence, and participate in the community, with shifts largely in the afternoon and a flexible 24-hour roster.

Ideal candidates bring extensive experience with complex behavioural support needs, a current NSW Driver’s Licence,

Qualifications

• Experience working with participants with complex behavioural support needs.
• Knowledge of issues affecting people with disability and their families.
• Certificate III in Disability or equivalent.
• Current NSW Drivers’ License.
• Current First Aid Certificate.
• Current Working with Children Check.

Responsibilities

• Promote and role-model delivery of support aligned with Individual Support Plans.
• Provide coaching and feedback to frontline staff on client care.
• Assist in implementing Individual Support Plans and gathering data to identify issues.
• Support clients to maximise independence and participate in community activities.

Skills

Disability support

Behaviour support

Communication

Education

Certificate III in Disability or equivalent

Job description

Working at Achieve is more than just a job. Our team makes a real difference in people’s lives every day - and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves. We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger. We’re committed to making sure everyone can take part - whether that’s through physical access or by making sure people feel included in how things are done and how decisions are made. Achieve Australia is a for purpose community organisation that provides services to people with disability and an NDIS- registered provider.

About the role:

The Senior Support Worker is responsible for delivering practice leadership advice to staff, role modelling desired behaviour and promoting active and individual support, monitoring implementation of Individual Support Plans, and ensuring recommendations are accepted and socialised.

This particular role will be assisting a client with complex support needs to develop skills, maximise their independence, participate within the community and facilitate relationships, escalating training or other resourcing needs as required to ensure optimal client outcomes.

Ideal candidate should be available to work at least 32 hours per fortnight afternoon shifts with flexibility to work additional shifts across 24 hours roster.

Role Responsibilities:

• Promote and role-model delivery of support in accordance with Individual Support Plans (e.g., health care plan) to assist clients to remain safe, healthy and make decisions for themselves within their assessed capacity or in conjunction with guardians who have decision‑making authority.
• Apply the organisation’s customer service framework, adopting a person‑centred approach, when liaising with clients to identify and deliver support solutions and service options that align with client’s culture, lifestyle, and preferences, and resolve complex problems with same.
• Provide front line staff with advice, coaching, training, and feedback on general client care to influence the delivery and improvement of quality service outcomes for clients.
• Support team members to implement Individual Support Plan and to gather and analyse information to identify issues and determine if changes are required to meet client’s individual needs.

To be successful in this role, you will need:

• Extensive experience working with participants with complex behavioural support needs
• Knowledge and understanding of issues affecting people with disability and their families
• Certificate III in Disability or equivalent
• Current NSW Drivers’ License
• Current First Aid Certificate
• Current Working with Children Check
• Candidates without a current NSW driver’s licence are subject to a risk assessment

Great employee benefits

• Salary packaging options mean you keep more of your take home pay before tax.
• Car leasing is another salary packaging option.
• Free personal and financial counselling for you and your family.
• Range of paid leave and flexible work arrangements.
• Support for a healthy lifestyle, access to fitness passport memberships and wellness programs.
• Regular training and support to succeed in your role, including paid induction for frontline staff.
• A strong record of promoting from within.

Additional information

• North Ryde Location
• Complex Behavioural Support Practice
• Salary sacrificing benefits on offer!

To learn more about Achieve Australia, visit our website: www.achieveaustralia.org.au