Senior Staff, Card Payment Support Unit

Foreign Trade Bank of Cambodia; Southern Downs Regional; On-site; AUD 23,842 - 39,737; Full time

Job summary

Foreign Trade Bank of Cambodia seeks a Senior Staff to lead and manage the ATM Network & Digital Branch support unit, ensuring ongoing performance and achievement of targets.

You will monitor progress, coordinate with Risk, IT, Finance and Vendors, and fix transaction issues across ATM/ POS/ Mobile platforms. The role involves training stakeholders and preparing monthly performance reports.

Qualifications

• Bachelor’s degree in Science or related field.
• At least 1 year experience managing CMS or similar systems in banking/MFI.
• Proficiency in computer science/engineering concepts.
• Knowledge of card payment systems and related technologies.
• Strong teamwork and problem-solving abilities.

Responsibilities

• Lead and manage tasks of ATM Network & Digital Branch support to ensure performance and targets.
• Track and monitor project progress for new card payment services/initiatives and conduct post-implementation reviews.
• Collaborate with Risk, BA, IT, Finance, Compliance and Vendors on requirements and specs.
• Support and fix transaction issues across ATM/ POS/ Mobile / Visa & Master NET/CSS.
• Manage SIT, QA, and UAT with vendor and stakeholders, and provide training.
• Develop and implement features to improve Debit, Credit, and prepaid card operations.
• Prepare monthly System Performance Reports for management.

Skills

PLSQL

Oracle

JBOSS

ISO 8583

Fiorano

Java

API

Communication skills

Education

Bachelor’s degree in Science or related field

Tools

CMS

Job description

Lead and manage tasks and duties of ATM Network & Digital Branch support office to ensure ongoing performance and achieve planned targets.

Main Duties

• Track and monitor project progress, ensure effective implementation of new card payment services/initiatives and perform post-implementation review after launch.
• Participates in Card Project with related parties (Risk,BA, IT, Finance, Compliance Department and Vendor) on producing of Business requirement, functional specification and technical System parameters configuration.
• Support and Fix all the transaction issues from all channels (ATM/POS/MOBILE/VISA & Master NET/CSS).
• Manage SIT, QA, and UAT activities with vendor and project stakeholders, and offer training to stakeholders/user
• Develop, evaluate and implement new features of card system for improving of Debit, Credit, and prepaid Card Operation and channels.
• Prepare Manual, procedure and guideline of Debit, prepaid, Credit Card Operation.
• Working with Vendor to implement project and fix all system issues.
• Keep Monitoring System performance to up and running 24/7.
• Experience with Internal Card Scheme such as Visa/Master/UPI to operate and manage both debit and credit card operations.
• Maintenance Switching and Testing System Environment (SIT/UAT).
• Prepare monthly System Performance Report and report to Managements and relevant teams.
• Other tasks assigned by the management.

Skills/ Experiences

• Bachelor’s degree in Science, or other related fields;
• At least one-year experience in managing CMS or others System with Bank/MFI;
• Computer science & engineering Skill;
• PLSQL, ORACLE, JBOSS, ISO 8583,Fiorano,JAVA, API…
• A strong desire to work in a team;
• Good communication and problem-solving skills
• Computer literacy; in particular, Microsoft Word, Excel and Power Point.

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Senior Staff, Card Payment Support Unit