Senior Solution Specialist | M365

Datacom

Melbourne

Remote

AUD 130,000 - 180,000

Full time

3 hours ago

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Benefits offered by this job

Paid parental leave

Employee Assistance Programme

Learning & development opportunities

Career development opportunities

Staff discounts

Job summary

Datacom is seeking a Senior Solution Specialist to join the Information Management and Productivity Solutions team. You will consult on and design, build, and support end-to-end Microsoft 365 solutions, strengthening collaboration, information management, and productivity.

You will help clients realise the value of Copilot and AI, guiding adoption and developing custom agents to streamline business processes.

Qualifications

Proven consultant experience in ICT professional services.
Extensive expertise designing and deploying M365 Power Apps and Power Automate.
Experience migrating content into Microsoft 365 from legacy platforms.
Strong facilitation and workshop leadership.
Ability to translate complex problems into M365-based solutions.
Knowledge of information architectures in large organisations.
Experience with Microsoft Purview for info management and protection.
Experience developing Copilot Studio agents.
Knowledge of AI governance, permissions and data sensitivity.

Responsibilities

Consult with customers to co-design and deliver Microsoft 365 end-to-end solutions.
Prepare and deliver high-quality presentations, demos and workshops.
Gather and translate business requirements into solution designs and documentation.
Provide technical leadership for Microsoft 365 environments and related implementations.
Build and deploy solutions within Microsoft 365 (SharePoint Online, Teams, Power Automate, Power Apps).
Lead migration projects from legacy systems to SharePoint Online, OneDrive, Teams, Power Automate and Power Apps.
Advise on Copilot and AI adoption, readiness, and governance.
Design, build, test, and deploy Copilot Studio agents and integrations.
Facilitate Copilot workshops and training to build customer capability.
Provide governance and support for Microsoft 365 and Power Platform solutions.

Skills

M365 design

Power Apps

Power Automate

SharePoint Online

Facilitation

Consulting

Information architecture

Copilot AI

Governance & security

PowerShell

Tools

SPFx

AvePoint

ShareGate

Job description

About Us

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.

About The Role (your Why)

As a Senior Solution Specialist, you will be a key member of our Information Management and Productivity Solutions team working alongside customers to co-create solutions that transform and modernise the way they work. You will consult on, design, build, and support end to end Microsoft 365 solutions that strengthen collaboration, information management and productivity, unlocking fresh possibilities for the future of work.

You will also help customers realise the value of Microsoft 365 Copilot and AI by identifying practical use cases, advising on secure and effective adoption, and developing custom agents that improve productivity and simplify business processes.

You will be accountable for delivering a first-class consulting experience for consumers of our Intelligent Workplace services. Using a consultative and co-design approach, you will work closely with customers to explore needs, share insights and shape solutions together. You will provide clear advice and guide decision making through best practice, and lead project delivery using modern methodologies that value inclusion, transparency and continuous feedback in a fast-paced environment.

Our offices are based across New Zealand. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!

As we are an Australia & New Zealand team, for this role will be seeking applications from Australian and New Zealand geographies only.

Please note that due to customer requirements, this role requires New Zealand Citizenship or Permanent Residency. We do not offer visa sponsorship for this role.

What You'll Do

Consultancy, help an organisation solve problems, make decisions, or achieve specific outcomes, by leading with co-design principles and providing advice, analysis, and recommendations
Preparing and delivering high-quality customer presentations, product demonstrations and workshops
Gather, translate, and analyse business requirements developing project documentation including solution designs documents, recommendation reports and systems as-built
Provide technical leadership for customers Microsoft 365 environments, information management and Power Apps and Power Automate solutions
Build and deploy solutions within Microsoft 365 platform, including SharePoint Online, Microsoft Teams, Power Automate and Power Apps
Lead and execute migration projects. Migrating information from legacy systems into SharePoint Online, OneDrive, Microsoft Teams, Power Automate and Power Apps
Advise customers on the effective, secure and responsible use of Microsoft 365 Copilot and AI, identifying opportunities to improve productivity and business outcomes.
Assess and improve customers' readiness for Microsoft 365 Copilot, including information architecture, content quality, permissions, information protection and governance.
Design, build, test and deploy custom agents using Microsoft Copilot Studio, connecting relevant business information, workflows and systems.
Facilitate Copilot workshops, demonstrations and training to build customer capability, support adoption and help users apply AI effectively in their day-to-day work.
Providing customers with advice on effective document control and records management practices to support compliance and maintain information integrity
Build customer capability through coaching, demonstrations and training. Develop training materials
Providing effort estimates for proposals and supporting presales activities
Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)
Provide governance and support to customers Microsoft 365 and Power Apps and Power Automate solutions

What you'll bring

Proven experience as a consultant in an ICT professional services environment
Extensive knowledge designing, building and deploying solutions using M365 Power Apps and Power Automate
Experience migrating content into Microsoft 365 from legacy platforms
Strong facilitation and presentation skills, including designing and leading customer workshops
Exceptional verbal, written (technical and business writing), and presentation skills, with the ability to convey technical information clearly
Ability to translate complex business problems into business requirements and practical M365 based solutions
Experience designing and implementing enterprise information architectures
Strong analytical and problem-solving skills
Experience developing Power Automate workflows and Power Apps
Extensive knowledge of core M365 collaboration services, including SharePoint Online, Microsoft Teams and OneDrive
Experience using Microsoft Purview for information management and information protection
Experience advising customers on Microsoft 365 Copilot, including identifying use cases, assessing readiness and supporting adoption.
Practical experience developing custom agents using Microsoft Copilot Studio, including configuring knowledge sources, instructions and actions.
Understanding of the information security and governance considerations associated with AI, including permissions, sensitive information, oversharing and the need to validate AI-generated outputs.
Experience developing PowerShell scripts to support automation and administration
A solid working knowledge and understanding of information management principles

Nice to have

Experience developing custom solutions using SharePoint Framework (SPFx), JavaScript, C# and HTML/CSS
Experience building custom integrations between M365 and line of business systems
Experience with AvePoint tools such as Opus, Backup, Cloud Governance, Policies and Insights and Fly
Experience using ShareGate for migration and administration
Experience integrating Copilot Studio agents with Power Automate, connectors and line of business systems to automate business processes.
Experience applying Microsoft Purview capabilities to support information protection and governance for Microsoft 365 Copilot.
Experience evaluating and improving agent responses, reliability and business value through structured testing and user feedback

Culture And Benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally.

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here