Senior ServiceNow Administrator Citizen

Softtest Pays; Council of the City of Sydney; On-site; AUD 85,000 - 120,000; Full time

Job summary

A technology solutions provider is seeking a ServiceNow Administrator in Sydney, Australia. The ideal candidate will have over 3 years of experience with the ServiceNow platform and a solid understanding of ITSM principles. This role requires excellent communication skills and the ability to work effectively in an agile environment. Candidates must be Australian citizens with Baseline Clearance.

Qualifications

• 3+ years experience administering the ServiceNow platform.
• Practical knowledge of ServiceNow concepts and tools.
• Excellent written and verbal communication skills.

Skills

ServiceNow administration

ITSM principles

Troubleshooting and incident resolution

Communication skills

Agile environment adaptability

Tools

ServiceNow

Web Content Accessibility Guidelines (WCAG)

Job description

Overview

Australian Citizens residing in Australia with Baseline Clearance only respond.

Responsibilities / Requirements

1. 3+ years experience administering the ServiceNow platform
2. Practical knowledge and experience with ServiceNow concepts and tools, including but not limited to knowledge management, flow designer, service bridge and notifications.
3. Knowledge of ITSM principles
4. High order troubleshooting and incident resolution in a ServiceNow context.
5. Ability to work with technical and non-technical staff at all levels
6. Knowledge / experience with the ServiceNow Protected Platform (SPP)
7. Good knowledge of development and security best practices when delivering ICT solutions.
8. Experience / awareness of accessibility requirements and current Web Content Accessibility Guidelines (WCAG).
9. Ability to work in a fast paced, agile, environment.
10. Ability to work with geographically dispersed teams
11. Excellent written and verbal communication skills.
12. Communicate honestly, clearly, proactively and consistently